Level Home 4+

Installed the Level lock on front door during renovation thinking it’d make accessing the place pretty slick. Generally disappointed.

Points for design; sleek deadbolt look and parts seem durable. But geofencing is set for 25 feet by design and you have max 3 minutes to unlock by touch. After which touch-unlock no longer works so you’re fumbling with key or the Level keyfob sold separately. So in my condo building I park, which is within 25ft, but I’m downstairs in carport and need to gather dog, whatever else and get upstairs to touch-unlock within 3 minutes. I need geofencing to be within like 6 feet, not 25, and there’s no way to change that setting.

So, I should have bought a regular keyfob deadbolt from a big box store and saved $$ instead of this touch-unlock system that wont work in my building. Lesson learned, Level.

I am all about fun new app designs, but there are a lot of little UI/UX issues in this app. Generally ‘feels’ weird, as if it’s some sort of non-native app. Not iOS’y not Android’y just weird. Design with a capital D and not enough through about experience.

Specifically, switching between locks appears to want me to side swipe, but only from the very top or very bottom. The sheet to switch locations must be swiped to dismiss, but the bottom indicator is so thin and hit target so small, you’d miss it. Reselecting the same property should dismiss the sheet. The bottom bar doesn’t work here either, again dismiss the sheet. Basically the app feels frozen.

I do like the addition of indicators showing if a lock is in range and how it’s connected, but that’s about it. This app should put utility and ease of use first. I am eternally grateful these are HomeKit locks because as is, I will not be using the app as often as I did, just too frustrating.

Hey guys this new app is not working at all. The lock don’t do anything, hold it three times to unlock and at the 4th time it was locking instead of unlocking, I have to use my key to get in. I’ll give you few days to fix it or I’ll returning, because what is the point to spend this kind of money if you have to use the key to enter. I am so upset if I could give you zero star I would.
I wish they read this and fix the app, the previous app was working perfect, why do updated just to make it worse. This doesn’t make sense.