Lexus Enform Remote, available on select 2015 or newer vehicles is an advanced vehicle app that enables you to connect to Lexus Enform Technology and manage your Lexus from any distance+. The app allows you to perform remote door lock/unlock, remote engine start/stop, find your parked vehicle, set speed/distance alerts for guest drivers, and receive vehicle status & alerts after turning your vehicle off. Lexus Enform Remote is optimized for your smartphone and smartwatch but not for tablets.
With the introduction of smartwatch support, you can now enjoy these remote features by touch or by voice command from your smartwatch++.
Lexus Enform Remote features include:
REMOTE DOOR LOCK & UNLOCK: Not sure if you remembered to lock your vehicle? Now, you can remotely lock and unlock your doors and receive confirmation if the action was successful.
REMOTE ENGINE START & STOP:
Whether it’s a cold morning or hot afternoon, this feature allows you to warm or cool the interior+++. The engine will run for up to 10 minutes or until any door is opened, the brakes are pressed, or the engine is turned off remotely.
VEHICLE FINDER: The days of walking in the circles through a parking lot are over. The Vehicle Finder uses the map on your smartphone or smartwatch to provide navigation to your vehicle’s location.
VEHICLE STATUS & ALERTS: With the touch of a button, you can remotely check the vehicle’s fuel level, odometer or trip mileage and current status or your windows, doors, trunk, moonroof and convertible top. The system can also notify you with customizable alerts.
GUEST DRIVER MONITOR: For added peace of mind when a guest borrows your vehicle, Lexus Enform Remote can send alerts if the vehicle is started or exceeds preset limits on speed, curfew, miles driven, distance from a set location, and time spent driving.
+ Your vehicle and smartphone must be able to establish cellular connections. Smartwatch must pair with the smartphone using Bluetooth.
++ Guest Driver profile can be activated from smartphone only.
+++ Upon ignition on, climate control functions will default to the last known settings
-Various improvements to the User Interface
-Enhancements to improve performance
Ratings and Reviews
Lexus needs to take responsibility
The app worked very well the first year I used it, but as of a few months ago (guessing around April?) during my second year they came out with an update. It forces you to update. So I did and after that, if you ever wanted to lock your car from elsewhere, it forced you to have WiFi. It would NOT let you lock it based on your own data plan which was how it would be done before the update. So it forces you to depend on the place you are at to have its own WiFi in order to use the lock car function and others. I reported this to Lexus on numerous occasions. They tried blaming it on my iPhone 6, but before their update I had no issues. Now I have the iPhone X and it still requires me to have WiFi. They continue to say none of their Lexus employees have these issues (or have the WiFi message pop up) and tech people say there are no issues and in order for them to do something about it, more would have to complain. I’m not sure that’s true given the ratings and comments on this app. Either way, it is way too much money paying to use this app for Lexus to wipe their hands clean and do nothing about it. So think about that before buying into their service plans for this app. Terrible customer service in this regard because of lack of pro activity to fix this issue among others that people already discussed in the reviews that are also true.
For the most part, the app has worked for me. I would say about 80% of the time it executes a given command. However, it is extremely slow. When I want to remote start my car, lets say after the gym, if I park 2 blocks away and send the start command right as I leave the gym, the car will start after I've walked one block. In my experience this is between one to two minutes, if it executes. I hate to use an outdated reference, but it moves as fast as dial-up.
Having said that, the feature itself is useful, it's just annoying that you have to plan in advance to use it.
Also on another note not related to remote operation, the app suite and navigation are clunky, even being out performed in some cases by the system in my 2007 Audi. Hopefully, Lexus gets its act together in this aspect because it cheapens the car when everything is so nice but the technology lags.
One more feature that would be great should Lexus ever decide to update this app would be to allow remote setting of AC temps. This would be especially useful in hot areas like the Southwest.
Poorly Design Infrastructure
I’ve been using the remote start app for several months and have had problems 97% of the time. Features related to vehicle status generally work fine but the car start portion of the package only works intermittently. The process works by sending a cellular signal to their servers, which then handshake with the car, and start the engine. There’s a lot of thought an security here but it seldom works. Error messages ranging from “low battery” after just parking the car to “not in a cell service area” in an open lot in a major city are amongst the many many bugs. The cause are severe bugs at every stage of the chain from app, to Lexus server, to in car hardware that verifies the vehicles status and location. I’ve spent countless hours with Lexus and received waived fees but it ultimately doesn’t work. My vehicle has been checked over by the dealership and everything is tip top so this definitely a Lexus technology issue. As said by others it’s appalling that a well rated luxury vehicle would be fraught with such issues and the service incremental to the purchase of the car. What’s worse is that it’s making me like Lexus less every time it fails and when I call customer service. I’m honestly falling out of love with the badge and have been giving serious to looks to Tesla, BMW, and Mercedes. Take the reviews seriously. This is a bad product that’s probably driving away other customers.
- Lexus, a Division of Toyota Motor Sales, U.S.A., Inc.
- 48.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2014 Lexus
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.