LG&E KU ODP 4+

Best Utility App Ever!! Most user friendly app!

Love it! Only wish LWC could figure it out and do the same! 🤦🏽‍♀️ log in, click pay bill, your information pops up, click pay bill… done! Less than 10 seconds start to finish to pay your bill. That’s how they ALL should be!!
With this app you don’t have to memorize an insanely long account number that no one memorizes anyway, it’s already there.
Font size and style are good size for all people.
Cool colors and not too many things on the screen to make it less overstimulating.
Probably the most user friendly app out there! Can find everything you need in seconds and don’t have to search through lots of clicking.

Thank you!!
Bill paying should not be near impossible to complete the task online like some companies make it! (LWC). And you can read everything on the page, it’s not in size 8 font impossible to see much less read like some do.

Réponse du développeur ,

Thank you for providing your valuable feedback! We appreciate you sharing your experience and providing our mobile app a five-star review.

Succeeds at some things, fails at a bunch more

There are a few things that I feel like this app does well, like allowing you to report outages and view your bill. Granted, at the point when I last used the app, it appeared to basically be a wrapper for their mobile website. I get that that’s usually a cost effective option for the company but it’s usually at the expense of user experience. I also have problems with what I’d guess is one of its major features for LG&E: paying bills. On a consistent basis, the app will load a completely blank screen after I tap “submit payment.” It leaves me with no information to confirm that the payment went through or anything else. I’ve returned to using LG&E’s website to pay bills because the app, for me, is nonfunctional.

Similarly, can LG&E modernize their payment system or something? It’s kind of terrible that the money is withdrawn from your account after you pay a bill 5-7 days after you submitted payment. There’s thousands of other companies that withdraw funds for a payment nearly immediately after it’s been submitted. Other than perhaps cost cutting measures, I don’t understand why my utility company can’t do that itself.

Réponse du développeur ,

Thank you for your feedback! Payment processing should be the same for the website and the mobile app. We apologize if this isn’t happening as expected and understand how a blank screen after payment is also frustrating. User experience is very important to us, and we hope that you will email us at mobile.app@lge-ku.com so that we can investigate further.

Does not work

We have been without electricity for 4 days! My app says I have now have power, BUT I do NOT have power. We were away from our home, so we could not confirm until we got home. Luckily, we did not pack everything thing up from where we were staying before going home! Even after reporting I’m without power, verifying the outage map shows we do not have power, the APP still shows we have power!!! Come on…fix your reporting system!!!-