Lieferando.de 12+

Food and groceries delivered

Takeaway.com Central Core B.V.

    • 4.7 • 17.5K Ratings
    • Free

Description

With the Lieferando iPhone app, you can order the food you love wherever you are in Germany. From over 37,000 restaurants, supermarkets and convenience stores to choose from, you can enjoy everything from burgers, pizza, pasta, sushi, salads and loads more, and get it all delivered to your door.

Need some bits from the supermarket, liquor store or florist? Just open the Lieferando app, choose ‘groceries’ and fill your basket. Whether it’s baby food, diapers, flowers, liquor, beer, wine, beauty products, ice cream, chocolate, milk, fruit and bread, our partners have it all.

How it works:
Ordering is easy. You can either pick a saved address, fill in your postcode/street name or let the app find your location automatically. You can then choose your favourite restaurant or store and select what you fancy. Choose to pay with PayPal, Klarna, credit card, Apple Pay or another option, or pay with cash when your food gets delivered if the restaurant allows it.

Follow your order to your doorstep:
Track your order from the kitchen or store straight to your doorstep with our Food Tracker®. We'll even send you push notifications to update you about the status of your order. It usually takes 30-45 minutes to deliver your food or groceries.

What you get with our app:
- Quick and hassle-free ordering
- Great offers and discounts
- Choose to pick up your order at the restaurant or store
- Re-order the same delicious meal with one tap of a button
- Browse grocery stores, cuisines, offers, best-rated restaurants, nearby spots and vegetarian/halal options
- Get regular updates on your order with our handy Food Tracker®
- Choose from multiple payment options like credit card, PayPal, Klarna and more


Our restaurant partners:
Order from big brands like McDonald’s, Pizza Hollywood, Akakiko, dean&david and Wiener Schnitzelland

Our grocery and convenience partners:
Order from supermarkets and other partners like Spar express.

Let us know what you think
Loving the app? If you have any tips, ideas or feedback, leave us a review or contact us at iosapp@takeaway.com.

Bon APPétit!

What’s New

Version 35.31.7

Your Lieferando app has a brand new look!

Based on your feedback, we improved the design. It’s easier than ever to order what you want – from groceries to delicious meals.
There are now more search options and filters, and we also improved the navigation speed.

On top of that, we added new features like:

- Loved in your area
Browse the most popular categories in your neighbourhood.

- New ‘For you’ section
Access StampCards and Loyalty Points by clicking ‘For you’ in the navigation.

- Bigger menu images
See what’s on offer at a glance. Like the look of something? Press ‘+’ to add it to your basket.

- Your cravings, saved
Your last order is saved for you, so you can come back to it anytime.

There are more exciting features coming up in the near future, so make sure you update your Lieferando app regularly!

Questions or tips? Contact us: iosapp@takeaway.com

Ratings and Reviews

4.7 out of 5
17.5K Ratings

17.5K Ratings

lasttrolley ,

Worst experience Berlin

DO NOT RECOMMEND. Worst experience of using delivery services ever, this guys are not taking any responsibility for delivery and does not support you — they just happy to take your money. In my case I’ve booked delivery for the exact time (lunch brake before leaving the apartment) and was waited for 40 minutes for the delivery and not received my food — went out to eat something. While waiting I was messaging support as they don’t provide phone or any other type of urgent support — there was no response for many hours. Lieferando took position of the restaurant who claims they have delivered it but my empty stomach confirms that there was no delivery and I suffered 40 minutes of hunger before getting out of the apartment and getting to the closest Kabab place to eat. So my lunch that day worth me 20 euro, a lot of stress, not very healthy food. Shame for this kind of customer service. Recommend anything BUT lieferando!

UPD: got coupon on 70% of lost money, not refund though.

Developer Response ,

Hi

We are sorry for any inconvenience you had.

Please contact us via mail or via social media, so we can take care of your concern right away.

Best regards

Manuela
Team Lieferando.de

feedbacker-geek ,

Worst delivery service and customer service I experienced in my entire life

There is no customer rights with this application. After getting your money and confirming the order, they turn your food experience into a nightmare. Cant count the number of times I had an issue with my order and let go because they made it difficult to contact customer support, or even worse. You can make the effort to contact them but then end having no response or robotic answers with failure to understand the issue and unwillingness to solve it. Keep all this aside, my latest experience was really HORRIBLE and had me decide that I will not use this app ever again even if it was the only option. (Normally I only use it only when the restaurant I want is not on the other apps anyway ).
So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.

Developer Response ,

Good morning,



Thank you for your feedback.



We are sorry that you have such an impression of us and had such a bad experience.



What is the order number of your last order? Please send it again to support@lieferando.de or contact us via Facebook, Instagram or Twitter.



We will be happy to take another look at it for you.



Best regards



Florian
Team Lieferando.de

Briennalunde ,

HORRIBLE

one of the worst food delivery services I’ve ever used. Ordered delivery through their website and went outside when the website notified that my food was delivered. Received no phone calls from anybody and when I went outside there was no food anywhere surrounding the building. Then called the store I ordered from and they sent out a new order. The second order did not arrive as well and did not receive a tracking number or anything. Then asked for a refund for the food I didn’t receive and was told that it was not possible because the food had been delivered and they had tried to call me multiple times. Then proceeded to show them proof of my phone log that showed no missed calls and was told this wasn’t enough proof to qualify for a refund. I double checked to see if I put the address and phone number in correctly and I had. Worst part is they can provide no proof of trying to call me or where the order was dropped off outside of my building. Truly one of the worst experiences I’ve ever had with a business and the utter lack of care I received as a repeat customer is very disappointing. Being blamed for their mistake as well is completely upsetting and I cannot believe I am expected to pay for a service I never received. Will never be ordering from them again and would recommend anybody who wants to order through this service to RUN AWAY.

Developer Response ,

Good morning,

we already replied to your emails and explained everything to you.
If you have any further questions, feel free to send an email to support@lieferando.de.

Kind regards

Markus
Team Lieferando.de

App Privacy

The developer, Takeaway.com Central Core B.V., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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