LifeSpan Club 4+

This app is terrible and many steps backwards from the prior version. Aside from the cumbersome setup, many of the instructions are not in English and can’t be changed to English. Also, units of measure are inconsistent so you constantly have to calculate between metric and imperial when entering data. Finally, you have to have an account to work with the app, but the account is different that your lifespan account. There’s no indication of this as you try to repeatedly log in with your lifespan account. This app is a rough beta at best. The app that used to pair with the treadmill before is vastly superior. It was simple and worked.

Update: it’s been months since my review and the app still does not work. I’ve contacted support numerous times and the company seems unmotivated to either fix this app or return the old app that worked perfectly. I wish I could return this treadmill and get a competitor product. This company is unfazed by their low quality and user feedback.

I recently purchased a Lifespan 5500i treadmill and have been using the app for a couple of weeks. It is quite basic and leaves me wishing it provided a lot more information. Once you figure out how to sync data (make sure you turn on the Bluetooth speaker button on the treadmill before you start your workout), you get daily and weekly totals of steps, calories, time on treadmill, distance, average heart rate and maximum speed. Problem is other key data that shows on the treadmill is left off the app such as average pace per mile and highest heartbeat. I wish monthly totals were shown, too, as well as graphs of the data. I have had a few problems with the data provided. My maximum speed has shown as 0 mph on each workout so far. For one workout only average heart rate zone showed up on the app with all the data showing as 0 %. It does not show up on any of my other workout days. Such inconsistencies and the lack of more substantial data is why I give it just three stars.

The app is terribly antiquated which would be fine if it worked regularly, it doesn’t. Most often it won’t connect to the device even though there’s no issue with the Bluetooth in the device or my phone. Not to mention the fact after paying all this money for this treadmill desk it doesn’t whatsoever sink with apples activity app, nor is there Apple Watch app. I suspect it’s because there will be a vast difference in the step count or mileage. Your customers went about half a year or more with no app at all, the hopes were that the next would be better and it’s really not even an upgrade.