absolutly love this bank. They are always available to help w anything. U can walk in and get service at any branch. They monitor ur acct so any unusual activity they inform u on. i've gone through multiple banks before i finally reached this one and im satisfied. u need a new card theyll print it right away, transfer money no problem, need a loan they do that as well even if you've never had one before..... so glad i left citizens and m&t bank. this was the best decision i've made!!!

What the heck were you thinking, and who was your focus group testers? This new interface and logic of organization is about as far away from user friendly as I’ve seen in a long time, and yes, I have experience in this field. Use of non standard icons, odd placements and color shading, and the change in making all accounts from a single person to come under one login is terrible. I do not want my business account under my personal or joint account logins. NECU needs to consider a ‘reboot’ of this new app, or risk loosing customers and having bad public press and risk not gaining new customers due to that. There are so many things wrong with this, I don’t want to spend time writing them all here. Try looking at a decent user app and interface, maybe a Bank of America, or other bank that has high ratings for their app, and mimic that.I gave it 2 stars for good security, but the user interface is a 0 star app.

I use complex passwords to keep all my accounts safe. Because of this, I don’t know my password off the top of my head. So, I use “Remember Me” when signing in. Without fail it’ll sign me out after every use, it’s so annoying! What’s the point of remember me if it’s going to sign me out every time. If I can’t use this app on the go, it’s useless. I can just check on my computer when I’m home. For example: I just signed into the app, came here to check the reviews, went back to the app because it was still open in the background, and the app signed me out. If this app doesn’t get some sort of update to remedy this soon, it’s getting a one star and I’m deleting it. It’s not convenient at all, it actually makes things a lot more complicated.

The primary motivation for downloading the app was to maintain access to NECU abroad. It was an immediate scare to see that all balances no longer existed. I calmed down when checking the web login, then became frustrated that one of the most basic elements of the app (balance inquiry) did not function.It turns out different currencies throw this thing off. My iPhone was set to the region I was living in (necessary to use apps for the local region). I needed to switch the phone’s recon back manually to the U.S.. The trouble shooting was my responsibility because there are not obvious areas within the app to seek support with issues. It’s a otherwise sleek looking app. Although this is a single star review, it’s also likely this does not present a problem for a majority of NECU customers.