Lightify 4+

The version wasn’t very intuitive, but the newest version is heavy. Trying to navigate to the options of first gen bulbs is a maze. Took a week of messing with the app to finally get the bulbs working again. I haven’t a clue how I succeeded, and I have a degree education in digital technologies.
Now, one bulb is ignoring programming. Comes on but stays on.
Certainly, a dropped ball on the revise.

Dear crazyivanov, thanks a lot for your feedback. Please contact our customer support team email: lightify@osram.com that we can solve your issue as soon as possible.

This app and the Lightify system in general used to be amazing. I’m not sure who you put in charge of the latest update or why they are angry with end users but please let me know who to send a fruit basket to. I would love to “mend fences”. I don’t know if I killed their dog or what but jeez!! Since the latest “mandatory” update that angry person just broke things. Sometimes it will respond to my “commands” on my iPhone 12. Almost the time it won’t. And when it does it takes a minute or more to respond. Even when using google assistant it Alexa. (Yes I have both..... I’m indecisive. Sorry. At least I don’t lash out at strangers like whoever put this update together). Please fix this. I love my Lightify bulbs. Most my house is in Lightify. I realize you are moving on to other things that will make your leadership richer but can’t you take into account the hundreds of dollars I have spent on your products trusting that you would continue to support your customers??? I’m sure I made at least one payment on your new car. Come on!! Buddy!!! Let’s stay friends. Hook us up with a working update. I’ll even light a WiFi lightbulb in your name!! At least I’ll try. Can’t promise it will work. That’s up to you.

Dear Seabeeski,

we apologize for any issue you might be having! Could you please send your account details with a short description to our customer support team (email: lightify@osram.com) that we can address your topics as soon as possible?
Unfortunately we cannot do any support through the App Store, but we would love to help you to get your system back to the way you are expecting it to be.
Thank you!

Everything was running well with all my devices before the update. Now my motion sensor will no longer turn on lights when motion is detected. Then this app said I needed to update the firmware on my multicolor bulb, and now it doesn’t work. Thanks for making my Lightify system absolutely worthless. I guess now I’ll have to spend hours trying to figure out what is wrong, or reset everything and lose all the programming I had before the updates. This is ridiculous. I just purchased another hub and bulbs for another location that I do not have constant access to. It costs me $100 to go there every round trip. This is not giving me warm and fuzzy feelings about relying on this product to help make my second house look like it is lived in while I’m not there.

Hello Turbocouch, so sorry to read that. If the concern still exist please get in touch with our customer support team email: lightify@osram.com.