Lightspeed Retail POS (S‪)‬ 4+

Too many Faults

The business I work at has been using this app for over a year and it is very unreliable: I have had the app crash on me multiple times, usually during the middle of a payment which is extremely annoying to have to explain to the customer. It will glitch and kick me out and it will not restart itself even when I restart the IPad or restart the app. Customer service is alright but I am often left on hold multiple times which is frustrating because it’s a problem that needs immediate fixing. I have also had a lot of trouble with it connecting to the credit card reader multiple times and sometimes it will do this in the middle of a sale. I do not recommend this app, find a different register app if you can.

I wish it worked properly

If it worked without all the problems it would be good. We have over 4200 items. Pretty busy store. Current problem is app has to be restarted every other day. Always when there is a line at the register. Employees have to call me and if I’m by a computer then I can deactivate and reactivate, otherwise they have to call the 1-800 number and sit on hold. New updates from apple cause problems. We can’t update computer until they fix current problem. Been with tech a few times about app problem and the last one said they don’t know what it is and they hope it fixes itself soon. I’ve replaced all hardware and done everything I can. Had to put a post it note on our Clover saying unable to use Apple Pay at this time. I really wish Apple or someone with the tech capabilities would buy Shopkeep and fix all the problems. I’ve had to close the store early a few times due to ShopKeep problems. Lost revenue. I am having to spend over a grand more to add a second register so hopefully when one freaks out, we have another. I have too much money and time invested in shopkeep to give up now. But I am starting to look around for better systems. Very very frustrated. The response, I’m sure, will be the same generic response everyone else has been getting.

Phản Hồi Từ Nhà Phát Triển ,

Hello,
We would like the opportunity to assist you. In order to do this we need your account information and best contact information. Please email this information to feedback@shopkeep.com so that we may begin investigating.
Thank you,
The ShopKeep Team

Don’t waste your time and money!!

I have used ShopKeep for three years and will no longer. System keeps getting worse. How about actually fixing something before you add something new. How about customer service that can actually help. I have never once gotten an issue resolved. They eventually blame apple for the problem before hanging up on you. If you want a system that constantly doesn’t send orders to the kitchen, can’t find printers, can’t connect to credit card readers, makes something they refer to as “ghost checks”, orders disappear only to reappear days later or credit transactions that never finish going through because of some bug in the system then shopkeep is it. Gotta love angry customers yelling at you while you try to do something as simple as swipe a credit card, but as usual you have to reboot the iPad and then restart the card reader two maybe three times for it to finally connect. This a constant problem with apparently no end in sight. There are much better companies out there that actually care if their systems work and not cost monetary losses to your business. This system is literally the worst one I’ve ever used.

Phản Hồi Từ Nhà Phát Triển ,

Hi Arthur,
We're so sorry to hear about your experiences with ShopKeep, and we'd like to help make things right. Please send your ShopKeep account name and contact info to feedback@shopkeep.com so our Care team can assist.

Thank you,
The ShopKeep Team