Lingopie: apprendre une langue 12+

Love it!

Used this before they had an app and were still a website. Due to them not having a app, it wasn’t easily accessible and hard to save my place. They have so many great shows and even in Spanish they let you know which region the show is (ex: Mexico, Columbia. Honduras) so that you can see the differences. When I cancelled it, I received a email from one of the founders who told me they were sorry to see me go and offered me a student discount and told me they hoped to see me back and that they were planning on getting an app within a few weeks of that. I look forward to restarting where I left off because some shows on here are not only great, funny but it’s very helpful for learning languages.

OK Content, Bad Customer Service

UPDATE: the developers of this app reached out, apologized, and issued a refund. I don’t think customers should have to write a bad review to get a dignified response, but I did want to provide an update and give them credit for ultimately resolving things fairly.

The shows they offer in German are fine but not particularly entertaining - the kind of off-brand stuff you would have rented at the library as a kid, or watched in German class in high school. Worth a 3- or 3.5-star rating. However, the customer service was 1-star. I cancelled after my first month but noticed two months later that they kept charging me. When I inquired, they said there appeared to another account under my name with a typo in my email address. Probably some kind of error on my end, I’ll take full ownership for that. But, given that it was clearly a mistake and the fact that I hadn’t used the service since cancelling, I would expect some kind of offer to refund all or a portion of the accidental charges. I asked kindly for that and was offered nothing. The customer service rep instead referred me to their T’s & C’s and claimed there was no way around it. Long story short: OK product, less than OK customer service from a company that clearly care more about holding onto $24 than they do about making a good impression on their customers.

Réponse du développeur ,

Hello EpicV27, we are really sorry to hear about this. Your account has already been refunded, please allow up to 10 business days for the transactions to go through.

Love the content; at the moment the app is useless

Right now (and repeatedly in the past) the app isn’t working at all. When it is, There are some major flaws with both translation and airplay.
1. When you send the content from your app to the TV, if it even works (right now it doesn’t for me), it doesn’t play at reduced speeds which is one of the most useful elements of the app. Also, while casting, when you click a vocabulary word to save it, it glitches. Many times the subtitles play on your phone while only the video is sent to your TV. I usually can only watch on my computer, although every once in a while airplay will function. 2. When you click on a word to save it for vocabulary practice, the wrong translation appears about 80% of the time. What’s the point then? 3. There’s some rad content, it’s just not as good for language learning as I would like and I want to watch it on my TV!!!! And I’m tired of all the problems occurring over and over again. I never know what I’m going to get. Am I going to be able to watch on the app on my phone? Is it one of the miraculous times it will kind of work on my TV via airplay? Sometimes it works but most of the time recently, it doesn’t. And if so, what’s the point of $90 a year?