LinkedIn: Network & Job Finder 12+

One step forward, ten steps back

Updating my review (Jan 15, 2022): Everything below PLUS app freezes when trying to post or upload a photo. (Yes, I deleted and reinstalled.) No such thing as tech help from what I can see. Just consumer forums and FAQs. Down to 1 star and deleting from my phone.

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I used to enjoy this app, but it seems that it is getting less and less user-friendly on iPad and iPhone. For example, the landing page and profile page do not mirror the most important features that are on the laptop version. It would be nice to be able to easily view my recent updates and make changes to all of my profile sections--not just certain ones--from the app. A new thing I've noticed now is that some articles or links can't be opened in browser or forwarded through email/text. The "forward" arrow icon pops up with a "cancel" message instead and no other option. So weird. Sadly, the "app support" is just a forum of somewhat useless info, which is why I'm posting here. Hopefully the designers will read everyone's feedback on App Store and correct these issues in next update.

Developer Response ,

Thanks for taking the time to review the new LinkedIn app. We'll be sure to share your feedback with our product team. If there's anything you'd like to add to your feedback, please don't hesitate to email us at https://www.linkedin.com/help/linkedin/ask. Thank you.

Horrible New User Experience and Customer Service

Upon creating an account I tried to verify it but the third party service they used to scan my documents read both my name and birthday incorrectly. After I contacted customer service to address this I soon got locked out of my account and had to contact customer service to get back in. They had me scan and upload documents again several times with a different third party, and eventually unfroze my account after accusing me of breaking the community policy and terms of service by sharing my account and/or accessing other accounts, which absolutely never happened. I tried to follow up with the customer service rep by asking them to let me know if using their service while protecting my internet traffic with a VPN was not allowed or viable, since I assume it was my VPN that they mistook for suspicious activity. The customer service representative did not answer my question but did immediately restrict my account again and accuse me of breaking their terms of service and community guidelines again. When I asked for clarification I was ignored and informed that the case was considered resolved, that I would not be given access to my account again nor may I create a new one, and now I have no recourse for recovering my account.

And the kicker? VPNs aren’t even disallowed by their terms of service or community policy. Absolutely abhorrent service. What a nightmare: a complete waste of time, energy, and mental health.

It’s a great networking and learning app.

LinkedIn overall is a great app. I have found great people on there and connected with them to build my network. Also, the learning courses on the site are on par with sites like Coursera, Udemy, etc. I will say that it’s very noticeable sometimes when they change up the algorithm and show me things I’m not interested in, or topics that are meant to spark a negative reaction, but that’s social media for you. One of my biggest complaints is their job section. I’ve applied at over 1000+ jobs through there site, and the furthest I have ever made was “so and so viewed your resume/profile”, or recruiters that ghost me, so I continue to stick with Indeed on that matter. While LinkedIn is great for networking, I do feel putting a face with a name on LinkedIn can work against POC as I have been ghosted many times by recruiters or companies once they view my profile. For example, I talked via email with Company A, Company A LOVED my resume…..then I see someone who works from Company A view my profile…..I get a rejection email a few hours later. Not saying this to trash the app, only telling my experience, but overall, I still would recommend folks to get a LinkedIn page.

Developer Response ,

Hi There, Thanks for taking the time to review the LinkedIn app, also thanks for the 5-star rating, We'll be sure to share your feedback with our product team. If there's anything you'd like to add to your feedback, please don't hesitate to email us at
https://lnkd.in/dn46W2CR
Thank you! IR