Chatstack (formerly Live Help) allows you to chat with your web site visitors. You are able to see who is currently browsing your web site and accept incoming chat requests from your web site visitors right on your iPhone.
Chatstack also allows you to view chat history and manage operator accounts. Supports iPhone push notifications.
Please note: This software requires our Chatstack server software v5.1 or above. You can not use this app unless you are already using our Chatstack server software on your web site.
For support, please visit our web site for technical support - we aren't able to respond to issues reported in iTunes reviews.
- Fixed push notification crashing issue
Ratings and Reviews
This product is awful! It is so buggy it should never have been released in beta let alone SOLD to the public. New 2.0 "update" and name change made things go from bad to worse. Literally nothing works and the bugs are a moving target. Just when you think it may be sorted out another bigger problem presents itself. The bugs on the PC are different than the ones on the iPhone app. Photos for operators are mixed up no matter how many times you correct them and/or upload new photo. It shows operators offline when in fact they're signed in and online. iPhone app locks up on login for hours (if you let it). PC app disconnects every few minutes and when you try to log back in it says wrong password even when it's right. Then you have to exit program entirely and restart the program. Initiate Chat stopped working when the upgrade happened...etc., etc. Customer support is a joke too. Don't throw away your money. We're looking for a replacement.
I bought this app to use with our small business website for customer support. Initially it worked great, but after some months I began having login issues with the mobile app and eventually began having issues with the newest version of the web app as well. Multiple back and fourths with their support were unhelpful and eventually we found that the service required an updated ssl certificate which we don't need otherwise for the site. The software is useless to us now and money wasted. We have now switched to a much more robust live chat service that is free and more importantly it works.
Best in it's class! A++++
Very happy with this product! :) Does everything it says it does. The Live Help software itself is simply put AMAZING. The iPhone app is the icing on the cake. Now we are online 24/7. The browser based version gets 5 stars as well. I have read around and heard of others having trouble with push notifications but we are not experiencing that at all. We have tried other live chat software but none other compares to Live Help Messenger!
With Family Sharing set up, up to six family members can use this app.