Terrible service, a needlessly confusing interface, and an arcane purchasing system that finds a new way to confound me every time. Terrible customer experiences: that’s what virtual monopolies are for! (And Ticketmaster/LiveNation have locked down a monopoly on major live event ticket sales... not that anyone is ever going to do anything to fix it.)And, hey, developers — one of the main reasons I have an app loaded on my passcode-locked phone is so I don’t constantly have to log in again every time I make a purchase. This is the only app I use where this happens. And every time I forget, BECAUSE NO OTHER APP DOES THIS. So I end up having to try to log in when the system is jammed with other purchasers, so my attempts to type in my email and password are glitched out, with each letter taking painful seconds to appear as I wonder if I am going to lose my tickets / place in line. Yes, your checklist for purchases tells people to make sure they are logged in —but if the app doesn’t offer a simple, intuitive way to do this before it’s jammed up during the On Sale period. How is it possible that this thing has a 4+ star overall rating? When 3 out of the top 4 reviews are 1-star? What shenanigans are afoot here? I beseech you.

Tried to use this app to purchase 2 tickets for a band I really wanted to see and kept receiving error messages that said it thought I was a boy and when I finally get past that and try to use my card I get error messages that’s it’s blocked. I called customer support about this and they said that they would open a case to resolve this issue but that was last week and my card is still blocked and I did not get an update. I tried to check and see what tickets are left and the ones I tried to get are gone and only the resale was left which is double the price of the original tickets and will be even higher after ridiculous fees are added on. My card is still blocked so if customer support ever gets back to me (I ended up opening an email case also) the resale tickets will probably be gone too. Hope if this band ever tours again they pick a different venue that doesn’t use live nation to sell tickets. I never write reviews but this situation frustrated me enough that I felt I had to. Between the customer service and the app itself. If you can get the tickets another way, do that instead.

I could tell you about the glitchy app, the poor customer service, the fees - OMG, the fees - it’s under-performing stock, the resale bots, it’s veritable monopoly, or the current DOJ investigation; but there are many, better written reviews addressing this and the myriad other problems facing the Live Nation / Ticket Master monopoly. Instead, I’d rather spend my time letting you know that you use Live Nation / Ticket Master, much less download their apps, you are facilitating and giving your tacit support to the corrupt Trump Regime. You see; tickets for live events, mostly music; who would you expect to be on the board of directors? Artists? Producers? Interested financiers? How about Trump boot-licker (no; I mean that quite literally. I have no doubt this reincarnation of famously ghey NSDAP’er ERNST RÖHM has some base fetishes.) Ric Grenell? What does this ghey garden gnome know about the performing arts outside of musicals? No, he was appointed to the board to act as lubricant for the DOJs investigation into Live Nation. Don’t let them lube up. Give it to them dry and forgo the entertainment or secure your tickets by other means.

The process was horrible! I tried to purchase ticket for over three hours on three different devices! I kept getting the notice that my order couldn’t be process on my device and to try another device. I got this prompt on three devices, until my order finally went through on one of the devices. I ordered 4 early bird tickets @ $15 ea. My total was $106????? So fees were almost equal to cost of tickets?? My problem with this is that there is not a review page that outlines what I am paying in detail for prior to placing an order. $15 per ticket + fees is NOT an acceptable disclosure. You charged my card without explaining the fees????? I will look into this from a legal vantage. This has been the most unprofessional purchase process I have experienced in a very long time. I tried to call ticket master during the three hour fiasco and the automated system stated there was unusual high call volume and to call back at another time. For three hours, this was the answer from ticket master. This is ridiculous!