LiveBarn 4+

Live tagging was a great feature to introduce… until it broke a couple months ago and hasn’t been fixed. The initial support response in late October was that they were aware of the issue and working on it. At that time it would only send you links to your first couple tags. Now it’s worse. You get none of your tags emailed to you and get a useless email with subject of “{{firstName}} {{lastName}} shared Highlights with you” and that’s it. A subsequent support request yielded an answer of “our development team pushed a fix to the iOS app last weekend” but the latest available app version in the App Store is 3 weeks old. Don’t bother trying to respond to these incorrect replies from support because they won’t follow up on subsequent comments or questions.

Hi there,
Yes, we did have some issues with our Live Tagging feature and it took some time to find the root cause. It was resolved before mid-December. We understand you had an outlier case and our team investigated independently for your account. All Live Tagging issues have since been repaired.

We signed up for the basic subscription to watch one of my son’s games. It was $23 and when we went to watch the camera was down. Come to find out it had been down for around 10 days. Since we literally signed out to watch one game, I requested a refund. Was met with Willingness to cancel my recurring subscription, but not refund the month we had paid for. We had planned on using this app for future leagues and games to watch the games that we will miss because they are too late in the night. I replied and reiterated that we purchased the subscription to watch one game. Asked for a refund again. Was met with “our policy is to not refund.” And it’s listed on our app/website. If you subscribe make sure the camera you need to access is up and running. Also, don’t expect a refund of something goes wrong. Once you pay you are committed for that month. Great way to keep the funds from short term subscribers that might request a refund after watching a game, but unfortunately might upset the people who are honestly having difficulties and could potentially be long-term subscribers.

Hi Jared,
We're sorry to hear your venue was not available. Prior to subscribing, there are ways to check the status of the venue, including reaching out to our Support team at the time of your event or creating your account, but clicking 'Subscribe later'. This will create your base account, but you do not pay right away. This method can be used to check the rink ahead of time.

Don’t believe it when a venue has a sign out saying they are a “Live Barn” venue. I signed up for the service to watch my daughter swim while away on a business trip and the meet was not streamed. I contacted customer service and they said to check with the venue and the venue told me to check with Live Barn. It was a two day meet so I was hopeful it would stream the next day but it didn’t. During my emails with Customer Service I told them this was the only reason I signed up for the service but they didn’t care and didn’t offer a refund. I thought my contact with this terrible company was over and then they charged my credit card again a month later for the service. I contacted Customer Service and they said I had not canceled properly the first time and they would not refund or prorate me any money and proceeded to send me pages and screenshots of legal agreements and terms. This is clearly not a company who prioritizes customers; their only goal is to get your credit card # so they can keep charging it regardless of whether you can use their service.

Hi Ranger,
Our teams are always working to improve our service and communications. Certain events may not be available however and not all staff at the venue will be aware of the scheduling.