WhiteBoard by LiveBoard 4+

I’m a math tutor and love this app, but suddenly one of my students is running into issues. She is working on Apple computers/laptops, and when she clicks on the link to launch our Board, it doesn’t load. She tries it from several diff computers... it will not work. Is there a preferred browser?

I use the app on my iPad Pro (new). Her laptop is a new apple laptop. There isn’t a help desk or any trouble shooting info anywhere

Dear Jennifer, we would like to thank you for the good feedback and also we want to let you know, that recently we have done huge improvements in the app, please, have a look and let us know if your issue still exists. In order to get a very quick response just write to our support support@liveboard.online

I am a professional tutor who has a lot of online clients, and I have been using LiveBoard for the last two years to work with my students. This is extremely important to me, because I teach math and science, and without the ability to collaborate on problems and use visuals, that teaching falls flat over the Internet. When I started using LiveBoard, it was the best digital whiteboard that I could find. However, the recent update at the beginning of the summer has left the app with an extremely annoying glitch... The whiteboard will detect my finger while I’m drawing, and immediately erase whatever I have been drawing as soon as I lift my finger from the tablet. This is most noticeable when I’m trying to draw small things, like hashmarks on the axis of a coordinate plane, or decimals in a number. This leaves me awkwardly trying to write or draw something multiple times over and over again in the middle of tutoring sessions. I’m not sure what to do, because I loved the previous version of LiveBoard, and comparable online whiteboards had their own issues that I didn’t like... LiveBoard used to work perfectly for me, and this would be a five star review if it were not for the recent update.

Dear user,
Thanks a lot for reporting this issue.
Can you, please, send us a sample recording to our support email address (support@liveboard.online).
Our team will fix your issue ASAP.

Signed up for Pro subscription. Could not upload profile photo. Tried out app with a student. Audio/video conferencing didn’t work for either of us. Student could not see grid layout (graph paper) on her side and could not change this on her side. Slow to upload images, and there is quite a bit of lag time for the other person (who didn’t upload photo) before they can see images uploaded by another. I use an iPad pro and iPencil, which was fine but student had trouble getting drawings/writing to show up with regular iPad and a stylus. Not having a support portal or link is not cool especially when you are paying monthly $ for an app. Couldn’t find any documentation or support center online at all. App has potential, but needs some cleanup and more thought about flow and UX. Integrating Desmos for those who teach math would be very helpful. Expanded features are hopefully in the future...not many currently for the price.

Dear user, we are sorry for your bad experience. And we are so thankful, that you invest your time writing this review.
We would like to tell you that many of your reported issues were fixed in the next two release, and we would appreciate if you will give another try. Please, send us your email, so we can extend your Premium period.
We don't have a support portal, but we have a very responsive support team and support email (support@liveboard.online) is available on both inside the app, on App Store and on our web site.