LiveChat - Support & Sell 4+

Customer service chat

LiveChat, Inc

Designed for iPad

    • 4.3 • 62 Ratings
    • Free



LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!


Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Solve tickets anytime, anywhere

Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.

4. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

5. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.

What’s New

Version 2.22.1

What's new:
- Technical improvements

Ratings and Reviews

4.3 out of 5
62 Ratings

62 Ratings

Vheissu ,

Ignore the other review

The company livechat is actually pretty great been using them for a couple years. The app is also well done.

solarsailer ,

Consistently Getting Worse

The old app was perfect, this “lite” version is more unusable with every update.

The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat.

When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards.

Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages?

I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)

Developer Response ,

We are still working to make the new app even more intuitive than the old app, it would be great if you would like to work with us a bit closer on this. Please contact me on, I would really like to help you with the notifications issues too!

Sarah.N.C. ,

Apple app version is so different from browser

I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version.
The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections.

I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them.

The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version.

I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out.

App Privacy

The developer, LiveChat, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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