Logan's Rewards 4+

I STOPPED coming because here because it took too long to get a to go order I always pretty much order the same thing and this is my second visit this week. I’m not sure if to employees are properly trained or just doesn’t care. I CALLED IN and placed an order to go around 7:20 pm. I was told 20 to 30 minutes. I got there and still had to wait nearly 30 minutes. A couple of days before, I sat in the restaurant and watched SEVERAL tables come in after me and was served before me. I guess I will STOP coming AGAIN. Call Chick-fil-A or Outback and gets some pointers, PLEASE!

It took 20 minutes from the time we were seated to get silverware because they were “still being rolled.” The quality of the rolls were inconsistent with 3 out of 4 baskets having thin heavy rolls and only 1 having large fluffy fresh ones. Croutons were missing from the caesar salad. The breaded chicken in the chicken parmesan dish was at least half heavy breading. The teriyaki chicken (highlighted on the menu) was tough and dry. Flavorless sauce added little to the dish. The ribs and Alfredo pasta were both good though only warm rather than hot and fresh. The new waffle fries were plain but good (hot and crispy).

The servers were the best part of the experience. Once they delivered silverware, they were polite and kept up well with the demand for fresh rolls and drink refills.

Overall, however, others at the table expressed enough disappointment to prefer going somewhere else next time. When asked how they would rate the food and experience, the score was unanimously 3 stars.

We picked our granddaughter after school and hadn’t eaten so I suggested Logan’s since my hubby had been promising a steak. My granddaughter lit up because she loves the children’s cheeseburger and waffle fries. Hubby and I had delicious medium well grilled ribeyes with sides. The steaks did not disappoint!! They were tender and juicy and had enough left over for both of us for dinner!
Our server was really cheerful and made us feel welcome. I didn’t get her name and wish we could have given her a higher tip because she truly deserved it.
She deserves to be recognized for her outstanding service and attention!!