Looking for a local ride-hailing app? Try Lokal! It’s Waterloo Region’s newest ride-hailing app that provides fast and reliable rides at the click of a button. Whether you’re going to Pearson Airport or across the Tri-Cities, Lokal is here for you day and night. Here’s how it works: Simply open the app, tell us where you need to go, and a local driver from your community will pick you up in minutes. You can choose to lock-in the upfront price we’ve calculated for you or you can go with the metered rate. Payment can be easily made by credit card, account number, or cash. After the trip, you can rate your ride and provide feedback to help us improve your experience. You’ll also get a receipt by email. Just sit back, relax, and let Lokal take you where you need to go.
No need to navigate an automated voicemail or email service to ask us questions or share you concerns. With Lokal, you can speak to a real person by calling us at 519-888-9999 or stop by our brick-and-mortar location at 55 King St. N. Waterloo.
• See active drivers around you when you open the app.
• Choose to lock-in the upfront price we’ve calculated or choose the metered rate.
• View the estimated wait time of a driver to arrive at your location.
• Track you driver in real-time.
• Register your credit card and securely pay through your phone, pay with your account number, or pay with cash.
• Send messages directly to the driver.
• Save your favourite locations.
• We service all regional airports.
• Emailed receipts of your trip details for easy expensing.
• 24/7 customer support easily accessible by calling us or visiting or office.
The latest version of this app includes new features designed to improve flexibility and transparency of price for our passengers. We're also introducing new tracking features that allows passengers to share the status and location of their taxi with their family and friends. Read below to learn more.
Parent Tracker & Taxi Tracker
With the new “Parent Tracker” feature, parents can register themselves in their children's account inside the app. This allows the parent to receive text message notifications any time their child books a taxi inside the app. The parent will be able to tap on a link in the text message to view the last known status and location of their child’s taxi.
You can also now use the "Taxi Track" feature to send friends or family members a text message which will allow them to see your taxi's last known location and status.
In App Payments
Passengers can also now split the payment between multiple app users. By using the split payment function users can send their friend a text message allowing them to pay for 1/2 of the fare with their registered credit card inside the app.
Finally, we've added the ability to pre-select a tip for your bookings. If you wish to always include a 15% tip for example, there are new options inside the settings menu in order manage your payment options and apply a 15% tip automatically at the end of a trip, making it easier for users to tip at the end of their trip. This can be done on metered trips or lock in fare bookings.
With Family Sharing set up, up to six family members can use this app.