Lollipop - Smart baby monitor 4+

Updates are terrible!!

Let me first say this camera is amazing. The video quality is superb, even when viewing from the cloud. We have loved and recommended Lollipop to almost every new parent we know as it gives a sense of security to be able to see our children at any time or place and especially when they are sleeping at grandma’s house.

NOW: the app to view the camera is constantly changing and not usually for the better. I understand needing to fix bugs and glitches but to change the entire appearance and functionality of the app gets old after a while. The latest update made having it open on my nightstand and sleeping nearly impossible because of how bright the screen is. With my older iPad, which doesn’t have the dark theme as newer Apple products do, the empty space on the viewing screen is white and it displays VERY small images that are difficult to see in the new version. They must bring back multi-view function, make the video images higher and deal with the background color surrounding the images in order to get my final vote. As it is now, I’m considering other cameras as sleep with two under two is essential. Give the old version back or RIP to my Lollipop cameras (yes I have two that I will give up if these issues aren’t fixed).

Disappointing

Update: Some of the disconnection problems were resolved, although it is annoying that their constant tinkering with the app leads to these issues. In addition, the firmware update (which for some reason only pushes if you select for it to be done at a later time) does finally have the ability to toggle off the auto night mode. Still, I am not sure whether or not I would recommend the camera to others. It does have some good features, but the app has gotten so bloated.

We have two cameras, one for our 3 year old that we have been using since she was born and one for our newborn. As others have mentioned, the app is now bloated and the cameras disconnect constantly. We never used to have this problem when our older child was born. Same house, same internet. We are finally throwing in the towel and getting an audio only monitor for our older child. Her camera now crashes constantly and can only reconnect after being unplugged. I don’t need some fancy app. I just want a monitor that works. My wife also gets frustrated that if a room isn’t very dark that the camera will constantly switch back and forth between night mode and day. This causes the camera to make a very loud audible clicking noise. There is no way just to override it and tell it to stay in one mode rather than get stuck in a never ending oscillation of clicks. This review written at 4am while both of our monitors are down.

Developer Response ,

Dear Lileefie, We are truly sorry for the inconvenience that caused you. We had already released a new version (3.7.9) app to resolve the connection issue. Please update your app to the latest version from the App Store. Also, please check the Firmware Version of the camera is up to date. About the "night mode" problem, you could go to Camera Settings > Night Vision to set the mode you want. If you have other problems with the camera, kindly reach out to support@lollipop.camera. Our service team is glad to help you with your issue. Sincerely, Lollipop Team

Too many app updates

I love this camera and the clarity is very good but I am quite irritated with all of the updates and changes they make to the app. I get improving it and fixing bugs is necessary but the updates tend to screw something up or change it so much you have to relearn how to navigate the options on the screen. While the live view is open on your phone the screen shouldn’t go to sleep yet in the past an update allowed my phone to go to sleep so meanwhile I thought I could hear my baby, when I came back it was quite bc the screen had went to sleep. They later fixed the problem. There is a new update on the app right now that has made the live view significantly smaller on your screen so to see anything you have to zoom in. Please stop with all of the updates. It was working just fine also I paid about $200 for this camera I don’t want to pay for more options that still take up screen space even though I haven’t paid for them... if the cameras live view wasn’t constantly changing from updates I would give this 5 stars but considering the current update to the app, I’m not completely happy with how it works and how difficult it is to see on the screen. I’ve also owned this camera for nearly 2.5 years.