Loop EV Charging Network 17+

Charger review

Love the charging station however even if I have my regular charger favorited/saved, I still have to scan the charger to start it. This makes the saved portion kind of useless.
As well, it would save a lot of time if we had the option to reload our card automatically when it gets low so that I don’t lose out on finishing a charge or so that If Im running late I don’t need to manually do it through the app.
Thanks!

Worst EV charger I’ve ever used

My apartment just installed these chargers, switching from ChargePoint. I have no idea why. After waiting for over a week for them to be installed, I go to charge my id.4 and it won’t charge. Had to pay a ridiculous initial fee of $20. After trying FOUR times, my card was charged a total of $80. The charges will drop off, but that’s besides the point. And then, to boot, I try a Flo charger across the street from my apartment, that I’ve successfully used multiple times, and my car won’t now won’t accept the Flo charger. Loop says they escalated the issue but it seems from the reviews that this is an ongoing problem. So now my car is at the dealership for them to reset my charger. They say that sometimes if a charger puts out too much electricity the battery will go into safe mode and just won’t allow any charging to occur until the system has been reset.
Very very upset about this switch to Loop and am expressing this to my apartment complex as well.

This is my least favorite app I have to use

Seriously! My building has these chargers, so I have to use the app but it’s really bad. I was just forced to update today and I now am unable to get the machine to start charging (my husband same thing - we’ve tried multiple outlets) and it messed up our whole day!

But that’s just today! Every time I open this app I am logged out, and have to login. Fine. It then asks for my password and then when I enter it it asks me every time if I want to protect my account with a password??? I just entered the password! It also forced me to add “funds” to my loop account, but I can’t use them! The only options when I pay are credit card, Apple Pay, or loop card, but loop card seems to be different from loop balance??? And if you close out of a charging session there is no way to get back to it even if it’s active???? I’m so lost. I hate this app.

Réponse du développeur ,

App updates are aimed at improving performance. At the same time we also understand that they could lead to short learning curve as new features and app releases may bring change. Your feedback on login and payment processes has been documented. Thank you for your patience as we continually improve and bringing this to our attention.