Loop Photo Frame 4+

So glad I bought this

All the major bugs that existed when I first used this have for the most part been fixed and now I’m so happy I bought this. I got one for my sister and mom as well and we get to share great moments, especially the ones we’ve forgotten about! It’s wonderful for my boys to also see and remember all the things we have done throughout the years. They absolutely love this.

Frame is cool, app is lacking

The app needs work. It’s too basic. I want to know who has pending invitations. When I invite someone to an album it reads “pending” but that changes back to “share”. It should remain pending so we know what’s been sent. When I have a badge notification and open the app there’s no indication of the activity.

This was marketed that it is as simple as texting a photo. That’s not true, an account and an app are required.

Edit: Finding additional problems as we use it. We need the ability to delete people or to stop sharing with a particular person. This needs to be resolved immediately! If you accidentally share an album, it’s impossible to fix the mistake. Or say someone is no longer a part of your life/family, but they still have access to your family photos and the ability to add to them. Not good. Please update with this functionality asap.

Worst App Ever for a Great Looking Frame

This app is by far the worst user experience I’ve ever had as a companion to a piece of hardware. It rarely gets updated, the recent “improved notifications” are more like an annoying clickbait to buy a new frame for your friends/family. The sharing features are HIGHLY LIMITED. I can only show pictures of instagram accounts that I OWN. That basically means I have to curate my own instagram to share photos on this device. Why can’t I just view photos from other public accounts?! The same thing goes for facebook and shared albums on iOS. The hardware is great looking, it’s just a shame that the app is complete garbage, it’s buggy, it even stops a WiFi phone call when you open it up. Why do you need access to my wifi phone call when opening the application? I have 2 more frames that i regret buying 3 years ago that are still in the box and won’t be give as presents because i refuse to be Tech support for a picture frame for my 70yr old mother.

Developer Response ,

Hi there,

I'm really sorry you haven't had a better experience with Loop! We'd really love the opportunity to understand the bugs you're experiencing so we can address them with a future update. Please send us a message in app and we'll do our best to make things right.

Regarding displaying Instagram and Facebook photos - unfortunately this is a limitation imposed by those respective platforms. We'd love to offer the features you suggest but simply aren't allowed to.

Regards,
The Loop team