Lorex Pro 4+

This is a decent apps but with a few minor changes it could be a great apps.

1. Should put all the favorite on the Home Screen. What’s the point of allowing user to create a favorite set of camera if you force them to go to “setting” to use it.

2. A better user manual would be helpful. I suspect there are feature i don’t know about because i can’t find any manual

3. The camera manual should tell you to use this app instead of Lorex cloud. I didn’t know this app exist until i call technical support about the smart detection not working. They then realize that i was using Lorex cloud (per their own manual) and once i switch to this apps, it work.

Hi Mqy, Thank you for your valuable feedback. We appreciate your input and will use it to make our app better. We are working hard to improve user experience and make our app more user-friendly. Lorex Customer Experience Team

Lorex Cloud broke for me on May 11th and stopped sending motion notifications. It wasn’t the greatest app but at least it functioned reliably for motion notifications. Lorex’s fix was to start using the Pro app, which does now notify me again, but doesn’t save a log of all events in the app. All things considered, this app functions a bit worse than Cloud. Please change it so that all motion events are captured in a single viewable list, regardless of whether or not you open the notification on your phone (currently seems to be the only way to get the app to capture an event). ALSO - please add the Live View option to the Home Screen, so no button taps are required to open the feeds.. you just open the app and see your cams, just like Cloud did. This worked way better on Cloud - you could open the app immediately after a notification and catch activity, with Pro it wastes valuable seconds in having to fiddle with button presses and subsequent loading times. We open the app to see feeds, not to waste time during an event that’s occurring. Many options from Cloud are not available here also. Would it be so hard to make an all-inclusive app for the diverse system it connects with? I spent almost $2,000 on my system, I think it’d be a good idea for you to perfect, Lorex. Just about the only thing right is the darker theme. Please, fix this!!!

Thank you for your feedback. We apologize for any inconvenience you have experienced with the Lorex Cloud app. Our team is aware of the problem and is preparing to release an update today. We hope it will fix your issue.
Thank you,
Lorex Customer Experience Team

So far I like the App however you should be able to control all the functions of the camera through this app, even WiFi camera’s, Lorex needs to be able to allow users to add other not brands and camera as well. I have a WiFi camera connected to the app, but I can’t use the privacy feature, that needs to be fixed. This app is better than the cloud app, you need to get rid of the could app and home app and stick with the pro app and all a universal connection through all cameras in Lorex’s line up, and all camera features should be available. Also to allow camera first time setup in the app.

Hello Kudus shriek,
Thank you for your feedback. We are constantly working to improve our app and make it more user-friendly. We will take your suggestions into consideration for future updates.
Thank you,
Lorex Customer Experience Team