LOT Polish Airlines 4+

Couple requests

Would be nice to save bookings in the app while logged out as well as having FAST TRACK show on the Apple wallet boarding pass if it is valid for that passenger.

Good App

The app helped me talk with customer support and I was easily able to request a refund. But to improve the app I suggest you add more options when flights are cancelled and give the option for automatically switching the flight for free. We should not have to be charged for purchasing a ticket when your company cancelled flights.

Ответ разработчика ,

Thank you for your opinion and suggestion. We are working on implementing more solutions in terms of managing disrupted flights in the future.

Bad Customer Service

Do not fly with them they don’t care about people getting delayed ruining their travel itinerary. They cancel the flight with out any advisory not giving a valid a reason why their flight got cancelled. And when you try to get compensation for damages they have made they will just ignore you. EU should look in how they handle their customers. Rating should be ZERO but it wont allow the review to be posted.

Ответ разработчика ,

We're sorry to hear about your unpleasent experience. Please note however, that these reviews are regarding carrier's application and not the service itself. If you'd like to share more details about the mentioned issue, please use a dedicated form on our website (https://www.lot.com/pl/en/help-center/contact/forms/opinion).