Louis Vuitton 4+

I really do wish the app would all the user to change its localization and store region within the app instead of forcing it to follow the iOS system region setting. There’s a possibility that the user could be located in a different different country/region than his/her phone’s region setting, e.g. traveling or having homes in different countries. It made purchasing from the app impossible unless you are willing to transfer the whole phone to another region, mess up with other settings.

Using the LV app to schedule a call with Care Service to discuss a repair to my vintage LV bag, there were issues with confirming the time of the call.

Using the LV app, confirmed 4pm EST, which is the time zone my phone is set to.

Then the follow up email from LV confirmed my app call for 10 PST.

The next day I emailed Care Service to confirm my appointment conference call time explaining I was give 2 different times, they emailed back telling me the system showed my appointment time was 12 pm CST.

She also explained that I needed to check my devices time zone setting.

My device was always set to my current location, EST.

I was given 3 different time confirmations in 3 different time zones. ???

I still don’t know which one is correct.

I emailed Care Service with screen shots of my confirmed appt times and expressed this needed to be shown to a manager or Technical Team. I never heard back.

This is a major Bug with the Care Service scheduling app.

Technically, I’d need to be available from 1pm EST, to 1AM EST, for the call to discuss my repair! 12 hour window.

I hope a Tech Team Support member sees this posts and looks into this Bug issue.

Not happy because I want to talk to a repair technician to have my vintage bag properly repaired in the correct manner because I’ve had it for 40 years.

The shopping cart is horrible. I accidentally added an item and could not remove it! Every time I clicked on “Remove” it would ask to confirm, so I clicked on “Confirm,” it removed instantly, but then the “Proceed to Check Out” button suddenly reappear and the Cart icon has “1” next to it. I clicked on the Cart icon to double check, the item is still there. I did this multiple times and rebooted my iPad, but the item could not be removed. I reached out to Customer Service on chat, they are nice and polite, but they could not help. Please fix this as I plan on buying a new item soon and would not want to have to buy the extra, unwanted item and then have to return it.