Fast and accurate customer service from Lufthansa
Get in touch with the right contact by using the Lufthansa Customer Service App. No
more searching for the right phone number or hunting for the right contact person.
The LH Customer Service App is everything you need to quickly and easily resolve
all your concerns regarding flight bookings, baggage, mileage accounts or anything
else related to Lufthansa. You just have the right contacts at hand.
And better yet: for most cases, when you log into your LH App, your customer
advisor already has a lot of the required information on his screen at the start of the
conversation. This saves you time and spares your nerves as you don't have to
answer the same questions every time. Enjoy our unique service, tailored to your
Get digital access to the Lufthansa customer service world:
- Direct contact to the right contact person for your individual request, otherwise
common option menus on the phone are omitted.
- Current waiting times are already visible in advance in the app
- For many services, you can be called back and avoid wasting your time in the
- Our chat function, if you prefer to contact us digitally
No more wasting valuable time searching for information about rebooking, flight
status, baggage or other topics. The Lufthansa Customer Service App also helps to
find the right Lufthansa Self Service for your needs, so you can take off with us as
quickly and conveniently as possible.
This version includes:
- small bugfixes and improvements
We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions.
Ratings and Reviews
I installed this app and was connected on chat within 3 minutes and had my answer to my question in less than a minute. Very useful and easy to navigate!
This app is fine; it’s the service that’s ridiculous. After spending an hour on chat for an issue sending in some additional evidence for my situation via email. The chat ended and 40 minutes later i received a response to my email requesting I provide all the context I had already shared with the chat agent all over again and that my request had been canceled. What is the point of a chat capability with the customer experience is disconnected.
Very handy app with all right contacta by hand
Very happy that i find this app. It made communication with Lufthansa much easier and faster!
With Family Sharing set up, up to six family members can use this app.