Lufthansa Customer Service 4+
Deutsche Lufthansa AG
Designed for iPhone
Fast and accurate customer service from Lufthansa
Get in touch with the right contact by using the Lufthansa Customer Service App. No
more searching for the right phone number or hunting for the right contact person.
The LH Customer Service App is everything you need to quickly and easily resolve
all your concerns regarding flight bookings, baggage, mileage accounts or anything
else related to Lufthansa. You just have the right contacts at hand.
And better yet: for most cases, when you log into your LH App, your customer
advisor already has a lot of the required information on his screen at the start of the
conversation. This saves you time and spares your nerves as you don't have to
answer the same questions every time. Enjoy our unique service, tailored to your
Get digital access to the Lufthansa customer service world:
- Direct contact to the right contact person for your individual request, otherwise
common option menus on the phone are omitted.
- Current waiting times are already visible in advance in the app
- For many services, you can be called back and avoid wasting your time in the
- Our chat function, if you prefer to contact us digitally
No more wasting valuable time searching for information about rebooking, flight
status, baggage or other topics. The Lufthansa Customer Service App also helps to
find the right Lufthansa Self Service for your needs, so you can take off with us as
quickly and conveniently as possible.
When using the Lufthansa Customer Service App while being logged in to the Lufthansa App with either your Lufthansa ID or your Miles & More account, personal information are shared between the two applications. No separate login is required in the Lufthansa Customer Service App.
The personal data is used to improve our service by sharing the information with the customer service representative handling your request. This is the case by selecting to correspond via, call, call back, chat and email.
The information is transferred encrypted (unless correspondence via email has been selected) to the handling service center.
The information provided is used to process your current request only.
For more information about data security please refer to our data protection information on www.lufthansa.com
This version includes:
- Support for dark mode
- Minor bug fixes and improvements
We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions.
Ratings and Reviews
Quick response, great resolution of seating issue
My husband and I made a late booking on a flight from SAN to FRA, and online seat choices did not give us two seats together. My chat request was answered within 1 minute, and new seats together assigned within another minute. Great!
Nice person not good information
Agent was fast on the chat and very nice. I was looking for special fare information for humanitarian aid teams working in refugee camp. His answer was they had no special fares for this but I should try their website or travel agencies??? I felt like if its on your website you should know about it. So really go no assistance for this question. If its no that’s ok but don’t tell me to search some place else.
Why a stand-alone app!?
This app is emblematic of Lufthansa disastrous IT ‘capabilities’. Why does a stand-alone app exist for Service? There is another stand-alone app for entertainment. And none of them are any good. They try to make it look nice on the surface but the app has no capability to do anything. You want to change your frequent flyer number?! - you need to call. Please Lufthansa- look at United, copy their app and start over. Whatever you are doing right now is so poor, it really doesn’t pass as an app.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Lufthansa German Airline
- 164 MB
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Deutsche Lufthansa AG