Lumi: fashion tips & stylists 4+

Well, I was skeptical about trying another clothing app, but so far I am glad I did. They have made the app easy to navigate and easy to answer questions. The amazing part was my stylist Lana-in our appointment she asked a bunch of questions to actually narrow down what I wanted. She didn’t want to just send me the same stuff she sends everybody else. in about a half an hour maybe 40 minutes she figured out how I wanted to change my style and came up with an outfit that is truly amazing! If this continues, I’m going to be the happiest woman in my town! Lol the other clothing apps don’t really care much about who you are or what style will go with your life. So far Lumi has!! This is actually the first time I’ve ever had a chat with my stylist. Never has my stylist worked this hard to figure me out!! And we chatted immediately the same day that I signed up.
I will keep everybody updated as I get my outfit and do my next appointment with Lana. I’ll let you guys know if they stay amazing or if they don’t. But I think they’re going to.

Dear Valued Customer! It's wonderful to hear about your positive experience with Lumi so far! We're thrilled to know that Lana, your stylist, took the time to understand your preferences and tailor the experience to your needs. We strive to provide personalized service and make the process enjoyable for our customers. We're looking forward to hearing more about your journey with us and hope to continue exceeding your expectations. Thank you for choosing Lumi!

They took my money and told me that I would be receiving a curated wardrobe within x amount of time. Because I was just trying it out. I went ahead and canceled any future payments so I can see whether or not I like it. Something very common and the subscription world. While canceling, it does not tell you that any services you previously paid for will not be provided. So to my surprise when I never received my season capsule, Customer Service told me that because my account was not “active” even though it said my month was over August 3rd, and there’s a no money back policy, essentially they took my money without providing the services I paid for without warning me that canceling Wood omit them from doing their job. I never write reviews, but this really p’ed me off. When people pay for services and you don’t provide it, when the terms and conditions are, the front of the excuses made to not give people what they paid for, that makes you a thief. Do not trust this company with your money. Customer Service told me I needed an active account in order to receive what I paid for, so when I went to go activate my account they took out another month and wouldn’t refund that amount. I highly doubt I’ll ever see anything from this company come my way. I will be calling my bank and disputing any transactions. If I do not receive at least one of the services I paid for on the two months they took from me.

We are committed to resolving this matter to your satisfaction. Our customer support team is available at customer.care@lumi.place to assist you with any further questions or concerns you may have. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.

Don’t download!!! If you want to cancel, you have to email customer service that you want to cancel, right? No problem but when you do — they won’t let you. The customer service rep emails you back, argues with you, and asks you why you want to cancel. When you refuse to answer, and explain that you simply want them to cancel, they reply with a “but you didn’t give it a chance” email. If you don’t reply within their allotted time for their customer care ticket, they close the customer care response, without cancelling the subscription. Thus, you have to start ALL over, arguing with whomever you’re speaking. God forbid, you have a job — or are at a conference, and don’t have time to respond to them immediately. After they closed my ticket, in no uncertain terms, I responded with, “I am checking to be certain that my membership was canceled. I do not feel it necessary to provide a reason and you do not need anymore information to cancel it. Please cancel the membership and do not charge me another dime.” To which they responded with a litany of ambiguity— they’re sorry to see me go, but before I do — they’d like to know if I’m sure about my decision. I didn’t even speak with anyone or use their chat feature, and that the price is only $5.99 USD per month. I can’t tell you how livid I am. I hope Apple removes them from their platform.

Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. This is incredibly frustrating and we apologize for this experience. Please know that we only want to bring the best experience both with the Lumi platform and customer service. But it sounds like we missed the mark this time around :( That’s definitely not the type of opinion we want our customers to have. Our support team cares about our users and always tries to find a solution. It is very important for us to understand what went wrong during your interaction with our platform when you decided to cancel your subscription. Your insights are valuable for further development and improvement of the app. Not to be verbose, we ask you to email us at customer.care@lumi.place, so we will take care of your inconvenience. We will be back with an answer and solution promptly. Hope to hear from you soon!