Lumi: fashion tips & stylists 4+

Well, I was skeptical about trying another clothing app, but so far I am glad I did. They have made the app easy to navigate and easy to answer questions. The amazing part was my stylist Lana-in our appointment she asked a bunch of questions to actually narrow down what I wanted. She didn’t want to just send me the same stuff she sends everybody else. in about a half an hour maybe 40 minutes she figured out how I wanted to change my style and came up with an outfit that is truly amazing! If this continues, I’m going to be the happiest woman in my town! Lol the other clothing apps don’t really care much about who you are or what style will go with your life. So far Lumi has!! This is actually the first time I’ve ever had a chat with my stylist. Never has my stylist worked this hard to figure me out!! And we chatted immediately the same day that I signed up.
I will keep everybody updated as I get my outfit and do my next appointment with Lana. I’ll let you guys know if they stay amazing or if they don’t. But I think they’re going to.

Dear Valued Customer! It's wonderful to hear about your positive experience with Lumi so far! We're thrilled to know that Lana, your stylist, took the time to understand your preferences and tailor the experience to your needs. We strive to provide personalized service and make the process enjoyable for our customers. We're looking forward to hearing more about your journey with us and hope to continue exceeding your expectations. Thank you for choosing Lumi!

Don’t download!!! If you want to cancel, you have to email customer service that you want to cancel, right? No problem but when you do — they won’t let you. The customer service rep emails you back, argues with you, and asks you why you want to cancel. When you refuse to answer, and explain that you simply want them to cancel, they reply with a “but you didn’t give it a chance” email. If you don’t reply within their allotted time for their customer care ticket, they close the customer care response, without cancelling the subscription. Thus, you have to start ALL over, arguing with whomever you’re speaking. God forbid, you have a job — or are at a conference, and don’t have time to respond to them immediately. After they closed my ticket, in no uncertain terms, I responded with, “I am checking to be certain that my membership was canceled. I do not feel it necessary to provide a reason and you do not need anymore information to cancel it. Please cancel the membership and do not charge me another dime.” To which they responded with a litany of ambiguity— they’re sorry to see me go, but before I do — they’d like to know if I’m sure about my decision. I didn’t even speak with anyone or use their chat feature, and that the price is only $5.99 USD per month. I can’t tell you how livid I am. I hope Apple removes them from their platform.

Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. This is incredibly frustrating and we apologize for this experience. Please know that we only want to bring the best experience both with the Lumi platform and customer service. But it sounds like we missed the mark this time around :( That’s definitely not the type of opinion we want our customers to have. Our support team cares about our users and always tries to find a solution. It is very important for us to understand what went wrong during your interaction with our platform when you decided to cancel your subscription. Your insights are valuable for further development and improvement of the app. Not to be verbose, we ask you to email us at customer.care@lumi.place, so we will take care of your inconvenience. We will be back with an answer and solution promptly. Hope to hear from you soon!

I connected with the app by answering a long list of questions in order to get a guide that would enable me to reduce the amount of clothes I had yet have more options (according to ad). I did the questionnaire, oh then you need to pay 99 cents to see the guide, okay paid it. Oh then you need to download the app, okay did that. The app has a button that says Continue, then you see a line that says “by pressing Continue you agree to….” But you can’t see the rest of what you are agreeing to.

So, I get as far as a I can but never did get my guide. I emailed support to cancel everything and they email me a link they said would get me straight to my guide! But all it got me to was a screen to set up a styling session with someone. I have a feeling even if I did get to my guide, it would be just info in general and not specialized for me.

My problem with the app is that it is poorly written and the marketing department has tried to trick me into the game. Bad on you, just be honest with what you are offering and people will probably pay, I know I would have but what I wanted was a customized guide book, not a session to talk to someone. I’m using the internet cause I don’t want to talk to people.

Dear Valued Customer! It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it doesn't go unnoticed. Your comment has given us valuable insight into the services that we provide at Lumi. We sincerely thank you for taking the time to share your thoughts with us. We want to bring our sincere apologies for any disappointment that has been caused. If there is anything we can do to correct your unfortunate experience with our app, please let us know at customer.care@lumi.place. We want every customer to have only a positive impression of the service and the app in common. We wish you and your loved ones all the best!