Lumi: styling & shopping 17+

Well, I was skeptical about trying another clothing app, but so far I am glad I did. They have made the app easy to navigate and easy to answer questions. The amazing part was my stylist Lana-in our appointment she asked a bunch of questions to actually narrow down what I wanted. She didn’t want to just send me the same stuff she sends everybody else. in about a half an hour maybe 40 minutes she figured out how I wanted to change my style and came up with an outfit that is truly amazing! If this continues, I’m going to be the happiest woman in my town! Lol the other clothing apps don’t really care much about who you are or what style will go with your life. So far Lumi has!! This is actually the first time I’ve ever had a chat with my stylist. Never has my stylist worked this hard to figure me out!! And we chatted immediately the same day that I signed up.
I will keep everybody updated as I get my outfit and do my next appointment with Lana. I’ll let you guys know if they stay amazing or if they don’t. But I think they’re going to.

Dear Valued Customer! It's wonderful to hear about your positive experience with Lumi so far! We're thrilled to know that Lana, your stylist, took the time to understand your preferences and tailor the experience to your needs. We strive to provide personalized service and make the process enjoyable for our customers. We're looking forward to hearing more about your journey with us and hope to continue exceeding your expectations. Thank you for choosing Lumi!

I don’t understand how stylists can make clothing recommendations without ever seeing what I look like. They have no idea what colors look good on me. They have no idea what styles would look good on my body shape. All of the conversation that I had with the initial stylist felt very ChatGPT like. If I just wanted to browse clothes on H&M‘s website, I could have done that myself.
The best part about this app is your marketing department. Your advertising made this sound like it was a very unique and exciting idea. I was super excited to pay the subscription price to meet an actual stylist who would give me genuine recommendations. The “monthly session“ is nothing more than a chat via text through the app which feels like you are conversing with ChatGPT. It’s not a phone call, or a FaceTime video for the stylist to see what you actually look like. You are chatting with a bot.
My negative review has nothing to do with the price, because I was extremely willing to pay it. So they got me for the first month and yes, it was a waste of money, but I’m not upset about it.
If you are able to search up a specific style on Pinterest and get many pins displayed to you with outfit ideas, that is exactly what this app will do. But you can do it for free on Pinterest. If you have absolutely zero idea how to Google or search on Pinterest, then sure, you can give this a try and waste your money.

Dear Valued Customer! Thank you for sharing your feedback. We understand your concerns about how our stylists can make recommendations without seeing you in person. We want to clarify that our stylists are real people who work hard to understand your preferences and style needs through detailed conversations. While our sessions are conducted via chat, our stylists use the information you provide about your body shape, color preferences, and lifestyle to curate personalized recommendations. We appreciate your feedback and will use it to improve our service. If you have any specific concerns or would like to discuss your experience further, please reach out to our customer support team at customer.care@lumi.place. We’re here to help and ensure you get the best experience possible.

They took my money and told me that I would be receiving a curated wardrobe within x amount of time. Because I was just trying it out. I went ahead and canceled any future payments so I can see whether or not I like it. Something very common and the subscription world. While canceling, it does not tell you that any services you previously paid for will not be provided. So to my surprise when I never received my season capsule, Customer Service told me that because my account was not “active” even though it said my month was over August 3rd, and there’s a no money back policy, essentially they took my money without providing the services I paid for without warning me that canceling Wood omit them from doing their job. I never write reviews, but this really p’ed me off. When people pay for services and you don’t provide it, when the terms and conditions are, the front of the excuses made to not give people what they paid for, that makes you a thief. Do not trust this company with your money. Customer Service told me I needed an active account in order to receive what I paid for, so when I went to go activate my account they took out another month and wouldn’t refund that amount. I highly doubt I’ll ever see anything from this company come my way. I will be calling my bank and disputing any transactions. If I do not receive at least one of the services I paid for on the two months they took from me.

We are committed to resolving this matter to your satisfaction. Our customer support team is available at customer.care@lumi.place to assist you with any further questions or concerns you may have. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.