Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app.
USING LYFT IS EASY
Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple.
YOUR WELL-BEING COMES FIRST
We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely.
LOOK OUT FOR ONE ANOTHER
All riders and drivers are required to agree to a few simple rules before using Lyft:
- Confirm you do not have COVID-19 or have any related symptoms
- Wear a face mask
- Keep the car – and your hands – clean
- Leave the front seat empty
- Keep the car windows open
Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily.
CHOOSE HOW YOU RIDE
With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood.
* Lyft ride types may vary by region. Check the app to see what is available in your city.
Prices vary based on market condition.
By downloading the app, you agree to allow Lyft to collect your device's language settings.
Thanks for using Lyft! We update our app regularly to make your rides even better. Every update of our Lyft app includes improvements in speed and reliability, as well as bug fixes and performance improvements. As new features are released, we’ll highlight those for you in the app.
Ratings and Reviews
Constantly being left stranded
As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.
Unsafe routing and inaccurate wait times, condescending website.
I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force.
Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so.
Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.
Very few drivers
I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
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- Lyft, Inc.
- 574 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
English, French, Portuguese, Simplified Chinese, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2022 Lyft, Inc. CPUC ID No. TCP0032513-P
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