Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app.
USING LYFT IS EASY
Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple.
YOUR WELL-BEING COMES FIRST
We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely.
LOOK OUT FOR ONE ANOTHER
All riders and drivers are required to agree to a few simple rules before using Lyft:
- Confirm you do not have COVID-19 or have any related symptoms
- Wear a face mask
- Keep the car – and your hands – clean
- Leave the front seat empty
- Keep the car windows open
Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily.
CHOOSE HOW YOU RIDE
With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood.
* Lyft ride types may vary by region. Check the app to see what is available in your city.
Prices vary based on market condition.
By downloading the app, you agree to allow Lyft to collect your device's language settings.
Thanks for using Lyft! We update our app regularly to make your rides even better. Every update of our Lyft app includes improvements in speed and reliability. As new features are released, we’ll highlight those for you in the app.
Here is what you will find in our latest update:
- Bug and performance fixes
Ratings and ReviewsSee All
Did the Job and No Complaints
My driver during my first experience using Lyft was professional, business-like, and courteous. While I might have enjoyed my ride a bit more if the driver had been a little talkative, he did his job well, and I have no complaints about him.
The one thing that was a bit confusing was that, when I first started to order my Lyft ride, the app told me that it would be a certain length of time before the nearest driver could come pick me up. However, just as soon as I actually secured my ride, the Lyft app told me that the driver would be arriving to pick me up much, much sooner than the app had originally estimated. I am not sure why, but it was both a pleasant surprise, because being able to be picked up earlier would and did help me to stay on track with my desired time to arrive at the airport, but it also was a bit stressful, because I had to scramble at the last minute to finish getting ready to be picked up because I only had 14 minutes from the time that I secured the ride, to the time that the driver arrived, which was the amount of time that the app had told me it would take for my driver to arrive after I had secured the ride, but 30 minutes earlier than I had thought that a driver would be able to pick me up originally.
Misleading, messy and causes me to be late for work
When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back.
Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.
Love Drivers, Hate Algos
I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it.
That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.
- Lyft, Inc.
- 375.9 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, French, Portuguese, Spanish
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2020 Lyft, Inc. CPUC ID No. TCP0032513-P
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