M&D Connect 4+

Bricked my headset

I had a perfectly working mg20 headset, I decided to download this app to see if there was an update. I connected the app to my headset and clicked on update…. The app said the update would take up to 15 minutes. After 30 minutes I was concerned because my headset power button was just blinking on and off and nothing worked after the update. I contacted support and was told they could not do anything because I purchased the headset used. I paid 350 dollars and the headset worked perfectly for almost a year until I connected to the app…don’t trust the master and dynamic app they don’t back it up.

Won’t connect

The app recognized my new MW08 but won’t connect “connection timeout.” I did everything support asked and nothing. I replaced them for a new pair and same issue. New iPhone with latest firmware and iOS. Really frustrating for earbuds over $300.

I’m also experiencing weird batter issues where it shows yellow without hardly any use and red after just medium use (far less than red is meant to indicate). I haven’t had either pair long enough to know how much actual charge they’re giving but the indicator suggest I always need to charge them which is annoying.

개발자 답변 ,

Hi ModernWood! Please write support@masterdynamic.com asking for Justin and I'd be happy to further look into this. - Justin

The M&W app cannot find my earbuds wile paired to my iPhone

I have installed and reinstalled and still while my MW07 plus is paired via Bluetooth when I open the app it will just say device not found I go back to settings and pair again go back to the app and same message your web page support offers no help Gor this problem also when the app won’t pair and I select need help in the it only offers to look for MW08 need to use app to select a better sound value as out of the box sound pitch is too high without the app these are no good and I will return them

개발자 답변 ,

Hi there! Thanks for your feedback. The M&D Connect app is only compatible with the MW08, MW08 Sport, and the MG20 headphones.