M-PESA 4+

I would give a five star, maybe I can take out .5 point or 1 point, but for now I will withdraw my reservation entirely because I have seen this app grow and address some of my earlier frustrations; for example the little mistake as you mistype numbers were a nightmare. Once you sent money to get your money back is uncertain. I remember one time, I made this mistake on an emergency money and I had to call the stranger who then asked me to part with a little bit of the same emergency money as he was in more trouble, at least to my surprise. Now the verification works, and the withdrawal is embedded on the app. I am still monitoring as I hope I to receive money from my bank or SACCO directly. I will adjust my ratings based on my expectations. So far, so good. Definitely worth a 5 star.

Safaricom has the best services and by far i have been a loyal client from very long time my issue is that its almost impossible to install mpesa app while overseas and use it .The reason its because you must you your sim card data before using wifi of which we understand it protects customers from froud. But with all this technology? There must be a way that this can be made possible .Help those of us that cant use this app while abroad . Regard

The mpesa app has made my life really easy while traveling overseas. I have an e-sim which was giving me some challenges and consuming a lot of money for a single mpesa transaction. I could not even load airtime without spending lots of money. I contacted a friend who raised my case with safaricom customer service. They swiftly helped me by advising me on how to load the mpesa app even though I was using an esim. Now I can do my mpesa transactions on wifi without paying roaming charges!