iPhone Screenshots

Description

maaiiconnect is a secure, cloud-based, all-in-one customer engagement and internal collaboration platform that provides businesses with robust calling and messaging capabilities.


Transform the way you engage your customers with crystal-clear voice calls and cross-platform chat. Start or join meetings with your colleagues. Track and manage your conversations, so you can stay productive and never miss any important inquiries or interactions.


KEY FEATURES:

**Call to anywhere
Make carrier-grade voice and video calls to anyone, anytime, with any phone number.


**Live chat across any channel
Engage your customers and colleagues with informative multimedia content.


**Your work day at a glance
Access and attend to customer inquiries and your most recent connections immediately at your Workspace.


**Manage your customer interactions
Monitor and analyze real-time communication logs to manage incoming, ongoing, reopened, and missed customer inquiries.


**Keep in touch with your colleagues
Instantly connect with your team using the Staff Phonebook, and make calls or chat directly from there.


**Personalize your account
Set your personal preferences and availability from the mobile app, and they will be synchronized to the other devices you’re logged on.



KEY BENEFITS:

**Increased customer satisfaction and retention
Customer inquiries are attended to immediately, reducing call or cart abandonment rates and overall dissatisfaction.


**Enhanced productivity
Seamlessly switch from maaiiconnect Dashboard to the mobile app and engage with your customers and colleagues from anywhere.


**Collaboration made simple
Call or send a message to any of your colleagues anytime and enhance the level of staff engagement and team productivity.


**Easy onboarding
Both the mobile app and Dashboard share the same UI, so you can onboard new staff faster.


Questions? Email our customer contact center at support@maaiiconnect.com

What’s New

Version 2.8.0

What’s New

Omnichannel Chatbot Services!
Set up conversational chatbots for WhatsApp Business, Facebook Messenger, WeChat Official Accounts, and the Live Chat Widget to answer commonly asked questions so your team can focus on crucial tasks and converting leads.

Home Dashboard Overview
A new “Dashboard” tab is launched to give data-driven insights into your business communications. With useful and real-time statistics and graphs, you can now get a quick snapshot of KPIs measuring traffic flows and patterns, staff and teams, service quality and more.



Now Made Even Better

Onboarding (Web Dashboard Only)
The "Get started with maaiiconnect" tab has been enhanced. Explore a wholesome guide to setting up and installing channels, configurations, teams and other settings throughout maaiiconnect all in one place.

WhatsApp Automated Provisioning
A simplified process to connect a WhatsApp Business account directly to your maaiiconnect yourself - without needing to go through a support team.



Others
We release updates regularly and are always looking for ways to make maaiiconnect better.

**Help us improve maaiiconnect!**
You can now contact us straight from your personal dashboard with the new support widget.

Or shake your phone to share your feedback.

App Privacy

The developer, M800 Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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