maaiiconnect is a secure, cloud-based, all-in-one customer engagement and internal collaboration platform that provides businesses with robust calling and messaging capabilities.
Transform the way you engage your customers with crystal-clear voice calls and cross-platform chat. Start or join meetings with your colleagues. Track and manage your conversations, so you can stay productive and never miss any important inquiries or interactions.
**Call to anywhere
Make carrier-grade voice and video calls to anyone, anytime, with any phone number.
**Live chat across any channel
Engage your customers and colleagues with informative multimedia content.
**Your work day at a glance
Access and attend to customer inquiries and your most recent connections immediately at your Workspace.
**Manage your customer interactions
Monitor and analyze real-time communication logs to manage incoming, ongoing, reopened, and missed customer inquiries.
**Keep in touch with your colleagues
Instantly connect with your team using the Staff Phonebook, and make calls or chat directly from there.
**Personalize your account
Set your personal preferences and availability from the mobile app, and they will be synchronized to the other devices you’re logged on.
**Increased customer satisfaction and retention
Customer inquiries are attended to immediately, reducing call or cart abandonment rates and overall dissatisfaction.
Seamlessly switch from maaiiconnect Dashboard to the mobile app and engage with your customers and colleagues from anywhere.
**Collaboration made simple
Call or send a message to any of your colleagues anytime and enhance the level of staff engagement and team productivity.
Both the mobile app and Dashboard share the same UI, so you can onboard new staff faster.
Questions? Email our customer contact center at email@example.com
Omnichannel Chatbot Services!
Set up conversational chatbots for WhatsApp Business, Facebook Messenger, WeChat Official Accounts, and the Live Chat Widget to answer commonly asked questions so your team can focus on crucial tasks and converting leads.
Home Dashboard Overview
A new “Dashboard” tab is launched to give data-driven insights into your business communications. With useful and real-time statistics and graphs, you can now get a quick snapshot of KPIs measuring traffic flows and patterns, staff and teams, service quality and more.
Now Made Even Better
Onboarding (Web Dashboard Only)
The "Get started with maaiiconnect" tab has been enhanced. Explore a wholesome guide to setting up and installing channels, configurations, teams and other settings throughout maaiiconnect all in one place.
WhatsApp Automated Provisioning
A simplified process to connect a WhatsApp Business account directly to your maaiiconnect yourself - without needing to go through a support team.
We release updates regularly and are always looking for ways to make maaiiconnect better.
**Help us improve maaiiconnect!**
You can now contact us straight from your personal dashboard with the new support widget.
Or shake your phone to share your feedback.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- M800 LIMITED
- 206.9 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, Simplified Chinese, Traditional Chinese
- Age Rating
- Copyright © 2020 M800 Limited. All rights reserved.
With Family Sharing set up, up to six family members can use this app.