Mac Community 4+

There’s a 25% chance when you open your keys section for it to not have any keys available. It says you don’t have any keys, and that’s if pressing the button work at all. On top of that, one of the recent updates made it so I can’t get into my apartment with just the Mac Properties app open on my phone, now I have to go in and manually press the button to make it work.

Not only that, but on my iPhone, you can’t select “Pay with Check” because there’s a dumb pop up in the way. No matter how I finagle the screen, I can’t click on that option.

The packages updates never show up on time, if at all. They appear months later, are never updated on whether or not I grabbed the package, and never send me notifications despite me turning them on.

Submitting service requests is really the only thing keeping me from giving it a 1 star. I do like submitting service requests through the app.

When the app is working I would rate it 3.5 stars. However, lately I have run into errors when trying to process rent payments.Also I noticed the moderators delete resident comments and questions to avoid other residents from realizing they are having similar issues. It is a “fixed” community app that limits its productivity and transparency.
For example if I just ask the community “hey guys anyone else having trouble submitting their rent payment.” And residents respond with confirmation they are as well and for days with no solution then their comments are deleted. It’s kind of frustrating also to be forced to use the app since everything from work orders to payments, to management requests go through the app now. I miss when MAC had building managers that knew the tenants, gave personable and relevant updates, and was easy to contact if you needed help.

The overall use of the app is great. It’s also easy to fill out the work order form. However, the lack of Apple Pay makes paying the rent more of a hassle. I would gave 5 stars if Apple Pay could be incorporated!!!