Madewell 4+

App looks just like the website, but there are so many buttons to push just to get to clothes! The nested nav just seems a little too long, especially for categories like New Arrivals that only have one option to choose from! I also wish there was a way to look through all clothes, not just a category like jeans or sweaters.

Also Discover tab got stuck on Loading Inbox for a while, and it being the landing screen, it was a little hard to tell if the bottom nav would work if there was loading happening. For context, I went in as a guest.

Overall, will keep the app and will browse, but not the best shopping app experience I’ve ever had.

Thank you for your detailed review. Our teams are continuing to make updates and enhancements within the app and will be sure to keep this in mind – your feedback has been helpful!

Aside from the navigation flaws of the app (e.g. not being able to track purchases within the app, favorites are difficult to navigate, etc.), there is an obvious issue when it comes to PLACING and PROCESSING orders...

I placed and order and it was sent to my billing address rather than my shipping address (this was not an issue when I just used Safari or Google Chrome. Then, I placed an order for an item that rang up to be the expected price. However after checkout, I noticed the piece was doubled and and that the product was duplicated in my order somehow. I attempted to reach out to Madewell to no avail. The item was final sale. So, they are not taking responsibility if you experience issues with purchasing in-app.

My suggestion is to only make purchases on your browser to avoid these issues.

Oh no! So sorry to hear about this. Please email us at contactus@madewell.com with your order number so that we can look into this. Looking forward to hearing from you so that we can resolve this.

I could not be happier that Madewell finally made an app, but the functionality just isn’t quite there yet. First and foremost, the navigation is just way too many clicks. I like that everything is broken out but I would much rather click on a category and go to an overarching category page and specify from there, similar to how their site is.

Secondly, and the most irritating in my opinion, is there is no “view all” option for the categories!! For example if I go to dresses, it gives me ALLLL different subcategories for dresses but no option to simply view all. EXTREMELY frustrating from a user perspective.

We’re just as excited for this launch! We’ve heard your suggestions and are working hard to make those improvements for your shopping experience. Stay tuned for more updates soon!