MAF Carrefour Online Shopping 4+

Good start but needs work

The app is difficult to navigate, the items are hard to find even through the search bar which is the main problem and not properly organized when they do come up. You’ll find different types of the same item scattered throughout the page and not all together or in a row. The search bar is worthless unless your looking for a specific brand, a broad search for “shampoo” for example doesn’t work since it only searches for specific brands since most things come up as unavailable, but could be available under a different search result .

The user interface needs a lot of work. It’s not very smooth and all the sub catergories make it difficult to guess where an item can be found .

The positive is that the The delivery and customer service was great but the hassle of the app doesn’t make it very worthwhile

This app doesn’t really want you to shop

I was asked to write a review. What’s there to write? Almost nothing here in the app really works. Click on a category or a shelf — it will render itself empty with an illiterate “Ooops, something went wrong!”. It takes a Christmas miracle to complete an order. ~75% of what’s in the actual supermarket isn’t depicted in the app at all; the fact that however will not save you from almost immediately getting never-ending PHONE-CALLS: first from the supermarket shelf attendant (?) who will callously report that about a third of what you just order isn’t actually available for purchase; no need trying to communicate clarifications to her on how to get to your place without getting lost, considering the likelihood of how such handicap might come in handy later, — as she and the delivery chevalier apparently won’t ever cross paths in this galaxy; please, just seat back, relax and await for more phone-calls from the mentioned delivery male-gazer asking first how to get from the street to the building entrance and from the elevator door to the apartment door, as well as how to operate a building door buzzer in case it is completely and decidedly unlocked, — since a simple address, garnished will all the directions (that probably isn’t proffered to the currier by the app, why make the quest less tantalising!), just won’t suffice.

개발자 답변 ,

Hello babyherring. Thank you for your feedback! and we are sorry for your not so positive experience. Could you please share the details of your order(s) to dev@mafcarrefour.com and we will immediately have a look at it.
Thanks again.

Awful Updates in Past 4 Months

Every time they change the app, it asks you to update your address by selecting a Location they want you to select from. When the delivery person calls, they can’t find the location & need to be sent a location. What’s the point of entering locations we need to select from & still be asked to send a location to the delivery person.
They also hardly show any of items bought before to make easier to REBUY items we buy, so we mist re-enter them in the search function. When they show items bought before, they don’t show all the items, not sure if it’s because they don’t have it in stock or what exactly is issue? Why not make it easier for regular, loyal customers to re-buy without hassle of typing items again???
Their search function isn’t accurate, as example you can type Scotch Brite Scrub Sponges & it not match, but, type Scrub sponges & the only item matches is Scotch Brite, wth 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️!!! I can go on but enough said!!!

개발자 답변 ,

We are really upset that you are dissatisfied with the app. Could you please share your details to dev@mafcarrefour.com and we will immediately have a look at it. Thanks