MaintainX Work Orders Ratings and Reviews

Best work order app I’ve used

After your first work order you will see how useful this app is. The options seem to be endless. The folks at MaintainX are awesome to deal with and really helpful. I foresee a great working partnership with them for a long time to come. February 2020: Have had much more time working with Maintainx and at this point we would literally be lost with out this app. I’m a maintenance manager for a very large chemical company with a crew of 3. This app is so much more than “work order” app I think most people understand what a work order is. Yes it does that and does it well in 4 months we have over 1100 work orders entered and i be never felt more in control of all this work. But something that you may not be considering is the help this can give you in other areas. If you are dealing with regulatory type tasks you can setup daily, weekly, monthly and yearly work orders to help that stuff not get missed. You can setup repeating for tasks like preventive maintenance. Your imagination is your life limit here. Loving this app!

Versatility

Limitations have no boundaries, we all know that. However, the user friendly ambiance, along with the resiliency of warming features that are accompanied by smooth scrolling dialogue, makes this one of the best management systems to construct a tight business intranet type infrastructure, in my opinion. Pulling solid communications together with other team leaders for a responsive trickle down rate, makes pulling downtime mitigation out of the sleeve, a breeze! On the downside, there weren’t many programs that met compatibility requirements with MX (Maintain X. I just call them MX because my woman does.) What is also disappointing, is this software’s innateness, and short of the target arrival, on catering to the SMALL BUSINESS owner’s needs, as well. With manmade inflation making a steep turn to dumpster-dive companies into mergers in acquisitions, bankruptcy, or suicide, you would think there would be more software champions reaching out to the liquidating ones turning a buck, as they exit out to get out of the rain for a while. I just didn’t find the reach in this program, but if your company is already established, then this program is a winner-winner chicken dinner.
Shawn H. from Brooklyn, NY, 🇺🇸 #spoiledpoliticaltechgeek2024

A Great Work Order System & a Great Support Team

Since taking on as the maintenance director of my family’s 3 hotels, we didn’t have a way to track, open, close and budget our maintenance activities. Most work was by word of mouth and tracking on completions was sparse at best. My wife brought to my attention that while I was in the USAF I used work orders for aircraft maintenance so why not do the same for the hotels! So we started looking for one that would fill the bill-MaintainX was our choice. The team supporting this product is super responsive and I bombarded them with a ton of questions and suggestions. They were extremely responsive to our requests and suggestions.
Is there our products out there in the ether to do this? Yep, we tried a few but we went with MaintainX solely on their personal support. Our maintenance work orders are done and I can track my teams work for my budget now!

Amazing Software, Best I have ever used

MaintainX is an amazing tool for my team. I have only been using it for a short time, but have already come to rely on it for all of my work scheduling of my staff as well as tracking of productivity. I have found it useful in determining where my team needs more training. I also find the parts inventory very easy to use and track. My upper management team is very happy with my ability to report on my staffs KPI’s now that I can track their productivity. It is also helpful in controlling my budget. I have also found that communication with my team has vastly improved and the bickering about whom needs to do what has stopped. The team at MaintainX has also proven to be very responsive and attentive to our needs. Thank you for such a great product and service and I hope to see even more improvements in the future.

Everything I needed!

We rolled this app into action for our landscaping company to put foreman and delivery drivers on the same page without a high volume of phone calls throughout the day. IT’S INCREDIBLE!!!

From the initial time running through the app to understand its capabilities, I was met with tremendous customer service from Hugo and Brian, via the customer support chat and email. I even fielded a phone call to really help dial things in once my foundation was in place!

We’ve been using the app for little over a month and run about 250 work orders through it thus far. As I continue to familiarize myself and play around, I know I’ve only scratched the surface of what seems to be a feedback-driven, rapidly expanding app that aims to please all users in any field.

We’re currently using the free version of the app and it’s incredible how much is offered at no cost, but I can definitely see the use and versatility with paid options. Hopefully once we are a little more comfortable using the app, we’ll tap into a higher tier and keep moving forward.

If you’re asking, download this app. I’m certain you won’t be disappointed with the decision!

Keep up the good work, MaintainX team 💪🏽

Good App!!!!

It’s almost perfect! You truly get to setup a communication and work orders environment to your liking using VERY easy to use menus! Need things to change every time you add , take away, or modify it in almost real time??? This app has that and it works very well. I’m still new at using this app but I have had no problems setting something up that had exceeded my expectations being that I’m still new at it. If anything negative starts to happen that is deserving of a re-evaluation I will update this review.

Hey developer... Not sure if this is implemented in somewhere or if it’s planned but can we please make this a little bit theme-able. I would love to be able to choose backgrounds and maybe outline and font colors Maybe even pick a handful font or use the ones I have installed. That would definitely make it a five start app! Thank you for considering. 👍

Developer Response ,

Hey there, so happy you’re enjoying the app. We make it better every day. We have a plan to make the app work in dark mode as a theme on Apple but in terms of custom themes, that’s not on the roadmap now but I added it to our feature request list. Thanks for using MaintainX, we’re always here for you.

Heads and tails above the rest

This software is transforming the way I administer these facilities and track assets, plans, inspections, licensing... its amazing. It has everything you need and nothing you don’t. I just dedicated two weeks of my time evaluating the different offerings out there and there are some good ones, but all seemed clunky by comparison. When I found MaintainX and started exploring around I knew I found what I was looking for. Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well. It’s a big change getting positive little notes from folks about the work order system as a facility manager.. lets face it, how often does that happen? Definitely worth your time to give it a spin.

So much more than work orders.

Maintain X has given our company the ability to not only organize work orders and routes for techs and painters but we also have the ability to put in both our commercial and residential customers in the system so they can request work directly. This has helped us use the app as a way to retain customer and use it to give customers a small discount as an incentive for using the app to request work. Not only is this a great tool for retaining customers but MaintainX has literally changed or added app features to meet the needs of our fast growing company. This company get it! We are so happy to have found them. We are excited to grow with this company and are happy to be customers. - Multi Pros INC

New maintenance department

I am setting up a maintenance department where I work. The company has been in business for over 20 years has never had a maintenance department or even work orders. They just had guys who would fix stuff when it broke.
I came to work here over2 years ago as a Mechanic building large gear boxes. I have been an Industrial Maintenance Tech. For 30 plus years and a Maintenance Manager for over 10 years. Slowly I have become the Maintenance Guy. I have used several Maintenance Programs over the years and have found this Program to one of the easiest to use. Within a matter of minutes I was able to produce work orders and start building a maintenance department work order system.
I am very impressed....

A great App for Service Work

We have used this app for a few months now and it has been a life saver. After hiring an additional person for our company we needed something that would allow us to communicate, track and dispatch jobs. Plus looking up past job info is so much easier, without having to thumb through text messages like we had been doing before. It allows me to print out daily job logs which makes the booking part much easier to organize. And creating personalized forms for the infield guys allows me to get the information I need without wasting time hunting for it.