Mall of America‪®‬ 12+

I’m from out of state & was excited to visit the Mall of America for the first time. Went to the kiosk & it says you can either tap the screen to search or download the app. I chose the app option as I wanted a map of the mall at my fingertips. Downloaded the app. It made me sign up for the rewards program(which I will never use) but no access to a map. If you search for a store, it doesn’t even tell you where that store is located. So I went back to the kiosk. The ‘L’ on that kiosk didn’t work, so I couldn’t even search for the store I was looking for. I did finally find the store, but I’m sure I did a lot of unnecessary walking. Spent 2 1/2 hours there & only made it to 2 stores that I found all by accident. I would have loved to enjoy the mall a little more, if I had access to a map. Not sure why the store would promote to have people download an app that takes storage up on their phone if no map is included, especially for a mall of that size.

The new update is incredibly disappointing and completely changed the app with no warning or explanation. The only reason I used to use the app was for the map feature. I get that the mall might’ve needed to generate more revenue and so they needed to create the rewards program…but put the map back! It’s a useful feature and I’m very frustrated with the downgrade.

When you go to the directory in the mall it tells you you should download the app making you think you’ll have a map at your fingertips while shopping. Instead it has you enter your information for the insider program. I didn’t want to do all that so not sure if you ever get access to a map or not. Based on other reviews it doesn’t sound like you do.