Mall of America‪®‬ 12+

Map not included in app

I’m from out of state & was excited to visit the Mall of America for the first time. Went to the kiosk & it says you can either tap the screen to search or download the app. I chose the app option as I wanted a map of the mall at my fingertips. Downloaded the app. It made me sign up for the rewards program(which I will never use) but no access to a map. If you search for a store, it doesn’t even tell you where that store is located. So I went back to the kiosk. The ‘L’ on that kiosk didn’t work, so I couldn’t even search for the store I was looking for. I did finally find the store, but I’m sure I did a lot of unnecessary walking. Spent 2 1/2 hours there & only made it to 2 stores that I found all by accident. I would have loved to enjoy the mall a little more, if I had access to a map. Not sure why the store would promote to have people download an app that takes storage up on their phone if no map is included, especially for a mall of that size.

개발자 답변 ,

We appreciate your feedback! We continuously work to make your experience with our app better, and the latest update now includes a mapping feature! Please update your app to the latest version and check it out!

Major quality of life failures - 0 stars

Last year, my fiancé and I went to MOA, and the app was a lifesaver. It let you Star your favorite stores and showed them all on the map. It had a quick “find a restroom” button. It was, in short, exactly what you need when visiting a large tourist destination.

Now, though, it’s one big advertisement for their “Insiders” program. There is no map, no restroom directions, and the directory of stores doesn’t even load properly (tried on multiple networks - it’s an app issue, not network issue)

Not only did they remove all of the useful features of the app, but the only meaningful addition seems to be this rewards program, which I cannot imagine the purpose of. How many visitors to MOA actually return more than once a year??? People don’t get rewards accounts for places they never go to!! This is corporate insanity of the highest order.

Don’t bother installing the app, and do not give them your personal information for their rewards program.
The Mall itself is still lovely, but their app design team (or whichever higher-ups stuck their noses in when they shouldn’t have) need to get their priorities straight.

개발자 답변 ,

We appreciate your feedback! We continuously work to make your experience with our app better, and the latest update now includes a mapping feature! Please update your app to the latest version and check it out!

Nice loyalty features and easy to use!

The Mall of America app had everything I needed to plan my day, from store directories to exclusive deals and discounts. It’s great to be able to save money while I spend my time there. The app even reminds me when my favorite stores have sales and promotions!

One if my favorite features of the app is the free loyalty program that allows me to earn points while I shop. Highly recommend to anyone who loves to shop and explore this huge mall. It’s a must have for anyone planning a visit and makes the shopping experience so much more enjoyable. Five stars!