Maman App 4+

Woah! No words to describe how amazing this place is except…..delicious and fresh. Legit all the food and drinks are fun and light enough —- all the above. All greatness takes time! Grateful for this gem here in Brooklyn. Keep up the beautiful work. Thanks Maman!

I’m a loyal customer, and I had my first experience at the Lincoln Center location. I ordered my usual- iced matcha latte with unsweetened almond milk. The app asks you to tip at time of order. When I picked up my order, I took a dip and noticed the almond milk had sugar; again, I’m a loyal customer.

I asked the barista if it had unsweetened almond milk; she wasn’t sure. It became obvious that she was new. A more experienced barista was there and said they ran out of the unsweetened almond milk. She was a bit defensive. Instead of apologizing that they ran out and making me aware, I was treated as a nuisance. And for this I tipped. Never revisiting that location. I was asking for bare minimum service; nothing extraordinary. That experience was a blemish on an otherwise gorgeous Sunday in NYC.

2.0 update broke the app, so for the last few months, I cannot scan in-store, order in advance, earn reward points, nor use them. I've spent at least enough to have cashed in one free coffee, and the front of house sales staff cannot help fix this.
There are passable substitutions, with their own apps and rewards programs, also within range of my commute. Pity is, I like the actual in person locations and service Maman storefronts provide. Love the product, hate this app.