Manchester United Official App 4+

Smooth, sleek and user-friendly

First impression, I have to say they did a great job. Everything seems very smooth and I don’t feel like I have to go digging to find the things that I want. Player profiles are a great touch and I’m finding myself reading up on things I normally wouldn’t since it’s all right here.

The app is ‘clean’. First day using it and I’m enjoying it so far. If they could make a deal to show first team matches on it, it would be absolutely perfect!

Backward

The upgrade is a step backward, the graphics n more in-depth with team is ok but the app doesn’t give you that connection dat it use to. 1st of all the streaming is removed, so you can’t fallow the game again if you not home and I tune to your tv (which is mostly the case for me). 2nd of all you usually could go to videos and have a catalogue of videos to chose from, simple picking the highlight you more interested in with more ease. In this new app dat is a lil tedious as you now have to just scroll n scroll and still might not see the game dat played two weeks ago that you just in love with how United was in total control n destroy full. I thought the upgrade was gonna be more upgrading the radio streaming to video streaming. Instead streaming was totally removed... nobody have time to follow the game by gluing to the screen watching the games tru words!!!

Made me pay twice and still no MUTV

After 2 years of subscribing to MUTV I was told my subscription expired. I only use the app to watch preseason games, so this occurred as I was logging on to watch the latest match. I quickly resubscribed to the annual pass, but the app did not seem to recognize it despite the charge coming through. I tried to go through the process again, was charged a second time for the same pass I already paid for, and STILL no access to MUTV. I missed the match — one of only a handful of matches we get to watch for preseason each summer. This being the only use I get out of the app, it’s needless to say I’m extremely disappointed. This can’t be happening, and it really should not be possibly from an IT standpoint to pay for the same subscription twice. Be prepared for disappointment when you need most to use the app.

Developer Response ,

Thank you for your feedback. We are sorry for the problems you have been facing, we are investigating the issue and looking to resolve as quickly as possible. So we can investigate further can you please provide a screenshot of your eReceipt, what version of the app you are using, what iOS version you are using, the model of your device and the email you use to access the app to our customer care team at digitalfeedback@manutd.co.uk