Maple – Online Doctors 24/7 4+

I’m a California resident who was visiting the Vancouver area when I started experiencing a very common but very painful infection. I didn’t have access to a rental car and wasn’t sure how I would get to the hospital, let alone handle waiting to be seen for maybe hours in the emergency room. This app absolutely saved the day! I spent hours on the phone with my health insurance company and looking up alternatives before I finally found Maple. In less than ten minutes, I downloaded the app, filled out my information, and was communicating with a doctor. He was very helpful and efficiently diagnosed my condition and sent a prescription to my local pharmacy after I submitted my photo identification. The app was straightforward and well-designed. The process was painless and saved my vacation! I never write reviews for apps, but more people need to know about Maple and the amazing services it provides!

We’re so honoured that you would take the time to write us a review — thank you very much. We’re very happy to hear we were able to help you continue to have an enjoyable vacation!

This app may work if you need to renew a simple prescription or know exactly what you want, but otherwise it is substandard. Other apps like Telus Health are superior. Physicians just send texts and unless you are a super fast texter, there is not enough time to communicate. You would get a more accurate diagnoses with Google or a bot. I was shuffled off and given an insufficient test requisition though I gave symptoms pointing to a serious condition, with no tests for that condition. I was then reprimanded by a Maple rep for requesting the test. A Telus Health physician, on a later video call, shook his head over the lack of the Maple app doctor not requisitioning the simple required test for my condition. The Telus physician responsibly requisitioned proper tests for a serious potentially life threatening condition. I blame the Maple app rather than the physician as texting is not an appropriate format for a <10 minute consult with a patient over 40, not quick enough with texting. Telus is free but even though Canadian healthcare is supposed to not cost a patient directly, yet Maple cost was $49 on top of their billing to BC Health.
Maple lets you jump the queue but is poor quality healthcare.

Hey Kirkwirks, thanks for your feedback! Please note that doctors can also request an audio or video chat if it’ll help with your diagnosis. Also if you’re a BC resident with a valid BC Services Card, the Medical Services Plan (MSP) will cover your audio or video visits with Canadian-licensed online doctors through Maple. Please reach out to us at getmaple.ca/contact-us for more assistance with your issue. We’re here to help!

I’m in town for a 2-week long business trip from the US, and I ran out of my anxiety medicine in the middle of it. Figured I’d stick it out for a few more days. Unfortunately, my meds come with some pretty bad withdrawals. I was on the verge of crying pretty much all day and had some terrible heart palpitations. After one day of withdrawal I decided I couldn’t take it anymore and found maple on google. thank God I did! About 20 mins after I made my account, Dr. H told me he could send my Rx in immediately. I started crying tears of joy! I couldn't handle those heart palpitations for the rest of the day let alone five more days. now I won’t have bad withdrawals at work for the rest of the week. And the general physician price really isn’t that bad :) Thank you maple!!!!

Hi Hanny, thanks for sharing your experience with Maple! We're so glad we were able to help you connect with a doctor and get your prescription. Sending healthy wishes your way.