Marquee Sports Network +4

I downloaded the app onto my Apple TV and IPhone about 2 weeks ago. I subscribed to the stand alone streaming service and was really enjoying it. 3 nights ago the app on my tv would not load. If I try to watch anything it just continues to load load and load. Then last night it started do the same thing on my phone. I’m running the most current version of iOS, tried logging out and back in, restarted my devices, deleted the app and reinstalled and nothing. All my other apps work just fine and I ran a speed test on my internet and I was fine. I even called customer service last night and spent 40 minutes with them and they couldn’t figure it out. I tried to call them again today and it says their office is closed. Not sure what to do but I just want to watch cubs games and honestly for $20/month I feel like the service should work better than this.

Hi @hoyt Thanks for letting us know. We want to help you watch. Can you email us with your device information (contact@marqueesportsnetwork.com) so we can look into this for you? Thanks!

Says you can register up to 20 devices but are only allowed to stream from 2 at a time. Even though no other devices are on and no one else in house is watching the game App CONSTANTLY will tell you you can watch because the game is streaming from multiple devices. There’s no option to try to look up which devices the games are supposedly streaming on. If you leave any device with the app still logged on, even though game isn’t being streamed, it apparently counts that. So you have to go to every tv every phone and manually log out, and sometimes that doesn’t even work. I’ve often had to log in with my phone get the error message log back out then for some reason it will then work on the TV. I’ve contacted customer service and it’s just a repeated reply that says you can only stream from two devices.

Thanks Kaleb804, We have addressed this issue in an upcoming version. Please keep an eye out for an update soon.

Every 2-3 days, I have to sign out for an error from failure to load and the retry button always ends in the same result. After signing back in, it works again. This error has persisted since last year without any solutions.

Lately I’m being blocked from watching at all due to regional “couch rights”. I only watch in 3 places. On my family room Apple TV, basement Apple TV, and iPhone. The iPhone I use while traveling for work to watch the games (not that I can anymore). Now I’m paying for a service that won’t work in all three devices and when they do, it’s intermittent. Leaving me with the only solution available, cancel my subscription so I don’t get charged for a service that I can’t use. Go Cubs, go…..as in go to another app developer game r hire a new team for the entire Marquee platform. Anything has to be better.

We want to help you watch. Can you email us with your device information (contact@marqueesportsnetwork.com) so we can look into this for you? Thank you