Marriott Bonvoy: Book Hotels ٤+

Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program.

Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift.

Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!

The app is great, but I should mention the policy to treat me like two different people whether I am staying with you as a flight attendant or as a civilian is very uncomfortable. I have earned my status over decades very close to ambassador and exceeding platinum for life, many thousand of dollars spent. Most of the time when I come to your hotels you treat me like I am a first time customer and don’t acknowledge me in any even though I know you know who I am, (I’m in the app) no breakfast no lounge no welcome gift, sometimes no points even when I am paying myself. I think it is wrong for you to treat me this way when I am staying with you and wrong for you to contract with United Airlines to undermine my status. It seems you have met at high level to plot to demean the status I have earn with my loyalty. It is unjust, immoral, and an interference in our business relationship for you to meet with a third party United to undermine my relationship with Bonvoy. You have been doing this sporadically for decades, but the bad behavior has now reached a crescendo. While you are capable of a five star performance you treat me At at two star level more than half the time I stay with you.

Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...