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A Bank for A Brilliant New World. Branchless Global Digital Bank.
If you are looking for the best banking experience in UAE, then your search ends here! Mashreq Neo is a bank for a brilliant new world and was awarded as The Best Mobile Banking App in the Middle East, 2020 by World Finance. By downloading Neo, you not only get an intuitive and personalized app, but an entire bank in your hands.
Go ahead and try it! Download now & you will not be disappointed! Here are some of the features, all available to you in just a few taps:
Apply for Mashreq Neo conveniently
- 100% digital account opening without a branch visit. Have an Emirates ID? We will take care of the rest.
- Free Visa Debit Card, home delivered
- Up to AED 2,500 cashback if you transfer salary to Neo
- No minimum balance commitment
- Get up to AED 150 as welcome bonus on opening a Neo Smart Account
Manage your money in just a few taps
- Zero fees & best rates on international money transfers to 35+ countries
- Send money to your friends instantly. All you need is their mobile number
- Card-less cash withdrawal across 300+ Mashreq ATMs in UAE
- Pay all your bills instantly
Save and grow your money using Mashreq Neo
-  1.25% interest on your savings!
- Avail Mashreq Millionaire Certificates in a few clicks
- Avail instant loans in a few clicks (for salary transfer customers)
All this and more. But first, get the app, and tell us how your bank can be more brilliant for you.

What’s New

Version 3.2.33

1. Marketing preferences selection introduced
2. Minor improvements in investment journeys

Ratings and Reviews

3.9 out of 5
133 Ratings

133 Ratings

Imran.balushi ,

Worst service

Its the worst service i have ever experienced, no customer support been almost 2 months applied for an account, got welcome kit after almost 10 days and card not active yet mailed multiple times always get a new reference number but no call...just want to cancel the account and never recommending anyone...numerous email and phone calls to the customer service very disappointed.

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

anj ycerp 05 ,

Neo team wake up ! Bad service/ not convenient

I thought it's very very convenient if I will get online banking with mashreq neo. but it's not! It will take very very long time,Before you will receive the atm you need to wait 3days for the fetcher then after fetcher you need to wait another more 3days to receive welcome kit then when you receive the welcome kit you need to wait 10days to activate the account. Where is brilliant there? The customer need 1month to wait for this things? I don't understand why it's too much time to wait. It's online it should be fast more convenient. How I will refer to all my friend your service is very bad really this is my first time and I thought I will be happy and satisfied customer but I'm am not. Neo team it's online it should be more faster right? Please wake up. Do your job.

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

bo omar 23 ,

Buggy slow and missing crucial features

Can’t believe this app has a 4.0 rating. Firstly i didn’t get my cash back of 100 dirhams, I haven’t contacted their customer support yet but I shouldn’t need to when they have based their entire campaign around that offer. Secondly i get emails every time i spend on my card, when i never signed up to get any emails so why is that happening and most of all how do i stop it??? Why can’t i get an SMS like every other bank in the world. Lastly i was expecting something like LIV where i can tack my expenses but that doesn’t seem to work either. The worst thing is there no section on the app for any technical support sooo i guess i’m one really unhappy customer

Developer Response ,

Dear customer, we are sorry for the inconvenience. Can you please share more details with us about your concern at neoconnect@mashreq.com and we will get in touch with you. Regards

App Privacy

The developer, Mashreq Bank PSC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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