Mason + Grace 9+

The prices are great, but don’t let it lure you in to the headache you’ll receive on top of the unkind customer service — IF you receive customer service, that is. Placed two orders within 2 days of each other. Items were expected to ship 14-16 business days later. Items didn’t ship until 22 business days later [ after being printed for almost 2 weeks & waiting to be dropped off at post office ]. Within this time, I sent a few messages back & forth for updates. I would have to write the Facebook messenger or comment on a post to get someone to respond in emails. Because of the inconvenience, was told I would receive a credit, but never did. When I received my first order, THREE items were missing & one item was messed up. Wrote them to let them know, days went by without a response. So, again. Went to Facebook messenger & commented on a post. Rather than receiving any kind of apology as well as the rest of my items — the company refunded me without a word. To me, this speaks volume. And, being that this was my first order(s) from the company — what an impression made. So, hopefully someone who hasn’t ordered from them reads this & runs!

It took over a month to get a response for help on an order refund. I emailed daily and never got a reply until I posted on their Facebook page
Complaining. That got my comments deleted and then eventually blocked. They used my old account from years ago with an email I didn’t have access to instead of the one I was currently using, and blamed me for the issue. When I went to use my “store credit” it wasn’t there. I asked for help. The help I got was an ugly email, blocked from their facebook page, and finally a refund to my bank account after I threatened to report fraud to my bank. I was even blocked from their app here until I logged in on a friends account and realized it. Please stay away from this company.
She changed her store name from just Frogs and Frills b/c business was so rotten and was taking money and ppl weren’t getting their orders. But changing your name isn’t gonna change the way she does things. DON’T do business with this company.

I downloaded this app just to leave this review. I ordered like 10 shirts from this company. The designs were so cute! I ordered well in advance since they advertised like 14 days or something like that. It literally took a month. Not including weekends…so an add pops up on FB and I’m reading comments and someone asked how long does it actually take and I answered the truth. Bout a month. Tell me why they blocked me 😂😂 I’m just now wearing the shirts and thought ok I should order NOW for valentines since it takes so long and I can’t find the FB group fro the life of me. I used my husbands FB and pulled it right up. To make sure I wasn’t tripping. So I’m coming here to agree with all the other comments that they market one time and it’s just simply not true and honestly I was ok with the time since I didn’t need it but to block me shows that they rather lie and that’s unfortunate 🥲