Keeping your body working is easy with the Massage Envy app. In fact, access to routine self-care is literally in your hands. Find the best therapist, service provider, or esthetician from any franchised location and easily schedule appointments directly through the app. You can also customize each session through personalization and recommended enhancements to help keep your body running smoothly- it’ll thank you later.
Visit a Massage Envy franchised location to experience custom massage, Total Body Stretch, or skin care services tailored to your needs. Gravity is out to get you. Thankfully, we got you.
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Keep your body working
Massage Envy has always been committed to whole body wellness. With the latest features in the app, keeping up with a self-care routine is easier than ever. With this version’s update, we’ve included bug fixes and performance & stability updates to keep your app experience running smoothly
Ratings and ReviewsSee All
App is great but bring back feature for number of massages left on an account
The app works really well for me, but they need to read the app feedback. When I first signed up for Massage Envy, I downloaded the app and had no problems. The app used to also provide how many massages were left on my account so that I knew how long to book for my next appointment. Then sometime within the last year or two the developers decided we did not need that feature anymore. If the point of the app was to add convenience, then that was one mark they missed. Now before I book (online or by phone), I have to call first to see how many sessions I have available. And app support is nonexistent...the website points you to the customer service page which is not the same as technical support. I emailed them in the past to address things but got no response. I gave four stars because overall the app does what it is supposed to do.
Okay, But Could be Better
The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times.
That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule.
Please do better Massage Envy.
It’s never fully functional
The app worked well enough for me to book appointments before I became a member. For some reason once I signed up for membership the app stopped working for me. If does not show my upcoming appointments. Rarely does it give the option to book appointments. I pick a day along with all of my specifications and then it’s hit or miss. One day I had almost scheduled with the therapist and time frame of choice and when I went to select it, it gave an error message. I had a second preferment in mind of availability that I’d seen on the site and just decided to call instead to eliminate any problems. I followed up with a phone call to my location and found out the availability on the app was not reflective of the actual availability of the therapists. I know when I signed up for membership, I could not see my future appointments. This is frustrating because I have the one therapist that is a must for me and I’d scheduled with her for months in advance. I didn’t complain as long as the system kept my appointments locked in. I figured the app would reflect any future activity. Well that’s not the case. I cannot do anything on this app. It’s very frustrating because if it work as intended it would save me a lot of time.
- Massage Envy Franchising, LLC
- 40.1 MB
- Health & Fitness
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Infrequent/Mild Mature/Suggestive Themes
- © 2020 Massage Envy Franchising, LLC
With Family Sharing set up, up to six family members can use this app.