Visit a Massage Envy franchised location and experience a custom massage, total body stretch, or a skin care service tailored to your needs.
With the new features in the Massage Envy App, you can now easily schedule your appointments directly in the App.
The world is out to get you. Thankfully, we got you. Any form of stress takes a toll on your body, and even though your body works hard to keep up, it needs help. Keeping your body running efficiently should be high on your to-do list and regular bodywork is easy with Massage Envy.
Now, with the Massage Envy app, finding the time to keep your body working and do more of what you love is in your hands. Customize every session to your unique needs and find the best therapist, service provider or esthetician and recommended enhancements from any franchised location to help keep your body operating at peak efficiency.
Download the app today.
With this update: Minor bug fixes and performance improvements
Ratings and Reviews
Review from an employee
The app seems to work pretty smoothly. The actual selection process is less than ideal however. If you have been going to the same ME for years and know exactly who you want to see, you should be able to select a particular therapist FROM THE BEGINNING of your appointment request, instead of having to go through the whole process of “what kind of pressure do you like” or “what’s bothering you”. Yes, you should specify certain things beforehand (like if you’re pregnant, have cancer, or want a hot stone) in case your therapist of choice does not perform those services, but if you know who you want, that should be it. Also, not every ME offers the same services (for example, NYS does not allow therapists to perform exfoliating foot treatments), so that makes it seem like no LMTs are ever available if you select that service before trying to book. The whole online booking needs tweaking. I also have noticed a few connection issues with the app “having trouble connecting to Massage Envy servers”.
It’s never fully functional
The app worked well enough for me to book appointments before I became a member. For some reason once I signed up for membership the app stopped working for me. If does not show my upcoming appointments. Rarely does it give the option to book appointments. I pick a day along with all of my specifications and then it’s hit or miss. One day I had almost scheduled with the therapist and time frame of choice and when I went to select it, it gave an error message. I had a second preferment in mind of availability that I’d seen on the site and just decided to call instead to eliminate any problems. I followed up with a phone call to my location and found out the availability on the app was not reflective of the actual availability of the therapists. I know when I signed up for membership, I could not see my future appointments. This is frustrating because I have the one therapist that is a must for me and I’d scheduled with her for months in advance. I didn’t complain as long as the system kept my appointments locked in. I figured the app would reflect any future activity. Well that’s not the case. I cannot do anything on this app. It’s very frustrating because if it work as intended it would save me a lot of time.
App has gone from bad to completely useless
I will often give good reviews of restaurants, retailers etc...almost never bad reviews. But I’m hoping that the developers actually read these and value the input. First of all, I’m stunned that they show an overall 4.7 (out of 5) rating because almost every one I’ve read from the past year + is pretty negative. As for me, hope springs eternal! So after visiting my local ME, scheduling a couple of appointments and verifying they had my correct email address, I decided to take another run at getting the app to work. Knowing that it had just undergone a number of updates, I decided my best bet was to delete the existing app on my phone and download the new version. But no. I tried creating a new profile, only to be told that my data already existed in the system. So I tried logging in instead, only to be told that my email address was not registered. This after just having received an email from ME confirming my appointments. It would seem that the app and the software each franchise uses are not on speaking terms.
I would estimate that this is the fourth or fifth time I’ve done the above futile exercise, and I’m officially giving up. Life is short...
- Massage Envy Franchising, LLC
- 72.9 MB
- Health & Fitness
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 9+ for the following:
- Infrequent/Mild Mature/Suggestive Themes
- © 2017 Massage Envy Franchising, LLC
With Family Sharing set up, up to six family members can use this app.