Massage Envy 9+

The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times.

That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule.

Please do better Massage Envy.

Not once have I ever been able to make an appointment on this app. You pay a lot of money for this membership, you do the millions of steps of the app (ok, 6 or so) that are required to book, then you find an appointment, but by the time you get to the click to book page and click book appointment, the screen goes blank or it eternally loads. This issue has been going on quite some time now, it never gets fixed. The people in store say there are no issues with the app and it should work fine, but clearly they dont use it. I’ve tried making sure there are updates, turned my phone off and on, but it continues to happen. What’s also frustrating is you find one, go through all those steps and take all that time, give up and call, and sometimes that slot is available when you call but other times it’s not. If you want an app to show you your appointment or research the service options, it works. It’s useless for booking appointments. If they fix it I’ll change my review, but meanwhile don’t waste your time and just call the store if you want a massage. Sadly, the office staff are so busy so if this worked it would save them all so much time, but clearly this app is not a priority. Or maybe it’s a way to deter you from using your massages.

Also, you have to scroll day by day to find one and sometimes that takes a ton of time. If they could just show you when there are openings, it would make this more efficient and user friendly too.

With the millions ME is making, you’d think they’d invest more into making the app more user friendly and their employees happier/ more fulfilled. Suggestions:
1. Add “Add to calendar” option in the “My Appts” tab (currently there is no option to add to your calendar after booking…this adds multiple extra steps of adding to personal calendar w/ therapist name, address, location, etc. sounds silly but the whole purpose of getting a massage for some is lack of energy/time with high stress jobs/lives) 2. Make it easier to block back-to-back appointments w/ facials, massages, stretch.
3. Add lymphatic, cupping, fertility (and other speciality) massages. If clients need to sign more waivers, then great, but scientific research has proven health benefits that people deserve to at least have options for.
4. Add a luxury package/division to the brand. Give your top booked therapists raises to Senior/Executive Massage Professionals, awarding them for their hard work and motivating new therapists to work hard to get promoted and raises. Have a different welcoming experience for luxury, long term loyal members that are looking for a true spa experience.
5. Treat your therapists the way you’d like to be treated in fancy corporate jobs. That will motivate and inspire hardworking, talented professionals. Thus, increasing overall revenue. Investing in talent always means growing the business.