Massage Heights 4+

Once something is fixed, another breaks

There is ALWAYS something wrong with at least one element of this app. Right now it’s that they still take 120 minute massages but the app only allows to schedule 90. So although the app should make it convenient to schedule and not have to call, it’s NOT.

Doesn’t work with local locations

If you sign up in a location this app won’t connect to your account. You have to download this app and create an account here, then tell your location what your account is. I signed up in-store and now nothing connects so I cannot order anything through the app or I’ll pay full price without any member benefits.

I tried to contact them to fix this, but they don’t have customer service. They tell me to visit a local branch, but the local branch doesn’t have access to the app database because the kids who work there aren’t app database experts.

So now I have an account I can’t use and an app I can’t use, and it hasn’t even been 24 hours yet as a customer. I’m quitting and deleting the app since this company is disorganized and the onboarding experience as a customer was horrible.

Developer Response ,

We would be happy to assist you with this situation. Please email your full name, email address and/or phone number you provided at signup, and retreat location to support@massageheights.com. Our team will be able to assist you.

Updating: works clearly

Helpful app, tho I wish you could more easily alter location to see if the desired service was available at a better time. Currently, you must select your location first.

Developer Response ,

John, we are sorry that you are having some issues with the location selection. If you are just coming to the app for the first time, the very first thing it should have you do is select a location. Otherwise, if you are already logged in, you will see a drop down in the top left hand corner where you can select or change your location. If you allow it to access your location, it will provide you a list in order of distance. Or you can manually enter your zip code as well. We hope this helps.