Mastercard Airport Experiences 4+

Last update screwed everything up.

Today update (Jan 21) made the app almost unusable, most of the lounges don’t appear listed in the app, nearest airport feature doesn’t work.

Developer Response ,

Hi, thanks for your constructive feedback and your suggestions.
Please try to reinstall the app. We're working on adding more lounge partners & any new additions will be added to our online listings as soon as they become available. Thanks, Zoe

Terrible

Very misleading. I started this as an offer from HSBC for 2 visits with a guest each time. Well, they took both visits when I was only there once with my wife, then charged me for my children but didn’t say anything until I saw the bill on my credit card. This was deliberately misleading by HSBC and Lounge Key. Very unprofessional. Even when I called Lounge Key to see if this could be resolved, I’ll I got was “sorry but there’s nothing we can do”. I won’t ever use this service again. They’re not trustworthy.

App might be good but product is a scam

Doesn’t work/exist in the real world. Certain banks use it to falsely advertise & Mastercard to falsely lure consumers. Can confirm.

So this is what happens:
1) Get lured & get the card
2) Call bank to get this activated; they redirect you to Mastercard.
3) Mastercard says we have no idea, call your bank.
4) Bank asks you to reach back to Mastercard & you’re stuck in a loop.

Classic case of a redirection scam.

Now, that said, you are probably better off getting an Amex since in my experience they are much more reliable for lounge access, other travel benefits & have much superior customer service than Mastercard(even World Elite MasterCards are pretty bad), should such an issue ever arise.

Developer Response ,

Hi, as the LoungeKey benefit is issued through your Credit Card provider, you'd need to contact them directly to confirm eligibility. I apologize if this was not made clear when contacting the Customer Service team. Leah