Screenshots

Description

"MATIC services offers you the cleaning care your home deserves, covering over 15 cities in UAE, KSA, Bahrain, Qatar, and Lebanon. With MATIC app, you can book a cleaning service online and get matched with trained and trusted house maids in your area.

MATIC services are now available in Dubai, Abu Dhabi, Riyadh, Jeddah, Medinah, Jubail, Al Hasa, Dhahran, Khobar, Dammam, Qatif, Hail, Manama, Doha, and Beirut!

Our service features:

- Intensive in-house training: all cleaners have a minimum of 2 years experience in their designated specialties and are certified through an intensive training process.

- Same day availability: find availability within the same day and book a cleaning service on the go or schedule a weekly cleaning if you need it!

- Our customer support is available through the in-app chat 7 days a week to ensure 100% satisfaction.

- Favorite Cleaner: After your first visit, you may select your favorite cleaner for your upcoming visits!

Let MATIC help you find someone to clean it up so you can get back to the things you enjoy most!"

What’s New

Version 5.0.5

- We updated our rating system so you can send us feedback about your overall experience, not just the cleaner!
- We added filtering for packages, so you can easily find a package to fit your needs!
- We fixed an issue with the pin location on the map
- Don’t forget your flashlight, we enhanced Dark Mode
- You can reschedule visits from packages

Ratings and Reviews

4.1 out of 5
1.8K Ratings

1.8K Ratings

~>hh ,

Not for everyone

If there is no female in the house they will not clean your home. I submitting the application and waited a whole week for them. When the driver arrives with the maid, they call and ask if there is a “Madam” in the house. When I said no they said that they have to cancel the service. The terms & conditions are not clear with this regard. There’s just a small statement at the end:

“Matic abides by the local laws of the country that you live in. For example, If you live in a country that requires servicing only families with the presence of an adult female individual (Age 18 and older) during the cleaning session, you will need to make the arrangements from your side. Otherwise, the cancellation policy will apply.”

It says “IF you live in a country that requires servicing only families” not specifying Saudi Arabia and very vague.

Developer Response ,

Hello sir!
We apologize for any inconvenience you faced!
As you mentioned, we have stated in out terms and conditions that we do not serve single clients, as per local laws in Saudi Arabia, and we ensure that the terms must be checked as read before proceeding with the booking.
Nonetheless, kindly provide us with the mobile number you registered in our app at any point of contact or social media platform for us to be able to assist you!

Mashail aziz ,

Worst experience

Waiting for the maids who were late for more than hour and a half, then called the company since they did not show up. I was told that the visit is cancelled even though that I provided the whole address the night before and provided it to the driver who called early in the morning. No one called me to tell about the cancelation. When complained, I was told the management will get back to me in 48 hrs, I don't need the service in 48 hrs.
انتظرت العاملات الي تأخروا اكثر من ساعه ونص ولما اتصلت استفسر عن التاخير قالوا تكنسلت الزياره مع اني موفره عنوان كامل الليله الي قبلها والسواق متصل الصباح يقول جايين وحطيت له العنوان. محد كلمني ابدا بخصوص الالغاء وجالسه انتظر ومعطله نفسي من غير فايده ولما اتصلت اشتكي قالوا ترد لك الاداره خلال ٤٨ ساعه، انا مو محتاجه الخدمه اصلا بعد هالوقت ، مافي اي احترام للعميل والتجربه كلها بالنسبه لي اسوأ من سيئه.

Developer Response ,

We apologize for this experience Mashail!
Please send us your contact details to care@matic.ae and we will call you!
نعتذر عن هذه التجربة مشاعل!
ممكن لا هنت ترسلين لنا رقمك على بريدنا care@matic.ae وحنا بنتواصل معك!

Akramj87 ,

Not recommended

I’ve had few good visits with them. However, today was really bad. As matter of fact, one of the worst experiences I’ve had in a long time.

Get this: when you book an appointment, make to agree that there is an hour of window between the appointment! This means expect to receive a call one hour earlier or after your ACTUAL appointment.

So the driver called me 40 minutes of the appointment and he told me I’m outside, I was surprised and left work in a hurry. When I reach to hope I found out that he left without letting me know. Not answering his phone and to make the matter worse: they charge my credit card.

In conclusion,

To be fair they might be good, but the disrespectful and not refunding the amount, plus the hour of window thing made me to just delete the app and look for someone else who provide a better experience.

Developer Response ,

Hi Akram, Thank you for downloading MATIC app. We’re sorry to hear about your experience. Kindly contact us through MATIC app chat so we can assist you. Thank you.

Information

Seller
Matic DMCC
Size
76.7 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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