Max: Stream HBO, TV, & Movies 12+

Stop changing your name and app

Every generation had their way of saying “this will work better than before” at times it may be true but in this case you had a situation where if it ain’t broke don’t fix it
It’s hbo not max stop trying to disassociate from the brand in order to make it seem like you’re bigger than you really are, you’ll loose your fan base with these crazy moves don’t get me wrong there’s more diverse shows with the inclusion of discovery and the merger with time Warner, it’s just frustrating to have to download and redoubload update and login getting logged out dealing with bugs all that work just to put out a new app and a new name? And for what? To say it’s new? It’s the same crap different day, stop making your people run in place with these crazy capitalistic practices you call “economy”
All that aside
I love your price point and inclusion in internet and tv providers it’s the best price point to carry for any person looking to maximize their screen time whilst still getting your bang for your buck the tv shows and films are great for people of all ages and I really do mean it there’s a show or film catered to someone you know

Phone to TV Casting Flaw

Great options of shows & movies to watch however I have multiple problems when streaming from my phone to my TV. One, once I connect to TV it does not let me operate the rewind & pause from my phone like it typically should. Also it does not let me use subtitles at all when casting to TV which is very frustrating when I am hard of hearing. The tool menu pops up at the bottom of the app but no matter how many times I press subtitles on, or press pause, or rewind, it does not work. Sometimes the tool menu even pops up with no buttons AT ALL & I cannot control the movie. flawed and frustrating. I have no control over the movie or show I am watching, cannot pause, rewind, fast forward, or turn subtitles on. Also once I have streamed no matter how many times I close the app or turn my TV off & on it does not stop streaming, even after the app has been removed from my open & live section on my phone it is some how streaming in the background?? And for HOURS. I played a show around 11am then turned my TV off & removed the app from my open list then at 10pm I turn my tv on & re-open MAX & it immediately streams the same exact movie from 12hours ago?? Why did the movie not close from the lower tool bar & have the app reset like it should. Multiple problems of this app not resetting properly. Very unhappy & horrible change.

开发人员回复 ，

Hi, we're happy to help. We have some great troubleshooting steps here that should improve your experience: itsh.bo/troubleshoot-mobile. You also may want to try restarting your network (modem and router) if you haven't yet. If those don't work, please reach out to us at help.max.com for additional support. Thanks! Max Support

New app, even worse functionality.

I am not sure how they messed up an app that was pretty good. The last update to the HBO max app ruined a lot of the features. I guess that was sign for how the new Max app was going to work. Not sure why they created a whole new app, makes no sense to rebrand it, everyone knows it’s HBO, but to discard all the good things that were created in the last app, and only add the bad things, doesn’t seem reasonable. When I first downloaded the HBO max app several years ago, it was full of bugs, but over the course of several updates they really smoothed it out. It ran very fast, worked as needed and seemed to anticipate changes that were needed by customers. That all changed in the last update and then the new app. I combine them as one because the problems of slow scrolling, bad menu displays and accessibility are the same. How do you fix this, just make it like your previous app and that should do the trick. I don’t understand how it’s so buggy, maybe by design? Your rebranding attempt was a failure.

The menu function to quickly go to Last Chance or other movie genres was a very feature one that was removed in this new app. I have read reviews that people are perplexed that others have written good reviews of this app, most likely it’s HBO employees or people who never used the old app, because it was far superior, at least before the last update.

开发人员回复 ，

Hi, thanks for taking the time to rate and leave a review. We've made note of your feedback and will be sure we pass it along to our team. To share more feedback about feature or requests, please feel free to use our feedback form here: https://help.hbomax.com/feedback. HBO Max Support